Fairfield by Marriott Hangzhou Wulin Square

Vào lúc 1 giờ sáng, một người phụ nữ đang chạy loạn xạ trong hành lang tầng 11, đồng thời la hét, cuối cùng hét lên “**”, tiếng ồn ào liên tục cho đến 3 giờ sáng. Ngày hôm sau, tôi thông báo tình hình cho lễ tân và yêu cầu khách sạn điều chỉnh hệ thống giám sát để kiểm tra xem chuyện gì đang xảy ra muộn nhất là có một cặp đôi đang chơi game.

1. No lobby and we arrived raining didi alight us at roadside. Though no long walk but will get wet. 2. Recept at 14 flr with 2 lifts serving waited a while during peak hr 3. Bath amenities only two bottles on wall and both shower gel. Next day inform recept and get it change 4. Shower ceramic/marble seat tile collapse w a loud bang.. Lucky happened after our bath else likely will our toes will get fracture. See pic 5. Contacted recept abt it n she send a cleaning lady down n took a photo. Received a call from the recept n said will change a room for us n ask me go up to collect the door key. We will in shocked and ask her can't she send the key down. She replied will send the key via robot. The writing of the room number on the key jacket showed how this recept lady attitude toward her work. See pic.. Tell me what is the last digit.. I thought was 1 so went try open yet can't. Called her and was told is 9. Cannot imagine this kind of services this hotel providing and not even feel sorry for the guest going through this unexpected event. At the end we have to pack our stuffs and shift to the other room.

No cold air conditioning during my stay in early Nov, was offered a fan. I was disappointed as the outside temperature was 22 degrees. The room didn't cool down that much. The hotel corridor was cooler than my room. Hotel is located after a carpark gantry, Didi drivers refuse to turn into the compound, unable to pick us up right outside the hotel. Got to load and unload all luggage further down, by the busy main road. Amenities are new and clean as it is a new hotel. Mixed feelings.

The woman who checked me in was very helpful.The room was fine. The only downside was the bedding, the quilt, pillow cases and sheets didn't seem clean, they smelt of sweat and I had a rash on my arm after the first night. Other than that it was fine.

The hotel was great, the staffs were so friendly too. Very recommended!

Hotel is nice