Hyatt Regency Hangzhou International Airport

Had a great stay at Hangzhou Hyatt Regency at the airport - everything was top notch, including the service from Luke who helped us with all our enquiries.

Location is excellent. In the room however, the temperature was too hot, AC didn’t work very well. In the bathroom there were no amenities (even hand soap was missing!), the toothbrushes were delivered to room very quickly though.  Room service menu is good, beds and sofas are very comfortable.

Nice hotel but twice the price of the Palace across and not any real difference. Room was ridiculously hot, even when set to 16degrees. And I booked it because it had a pool but it doesn’t open until 10am so no good for a morning swim (in an airport hotel…) I had a free spa voucher but that doesn’t open until 11.30. Breakfast is OK but nothing compared to the other Hyatt hotels in China (just spent a week at the one in Dongguan which I highly recommend). There was no selection of food apart from the basics - which is disappointing for a 25usd breakfast and staff, of which there really were plenty, really just stood around as they didn’t really have anything of interest to cook. All in all, a very disappointing stay.

Good service but just a little bit disappointed by the breakfast I use to go to many Hyatt and I missed sonething at the breakfast. Same for the room service, expensive but the club sandwich was not so good

Stayed here on a business trip as didn’t want to stay in town and catch taxi to airport and need a relax start to the day before catch another flight on business, the hotel is perfectly situated within in the airport and is a short 2min walk to the departure terminal. You get what you pay for and the staff were exceptional and the buffet dinner and breakfast were on point. Highly recommend for anyone traveller looking for a quality stop over for an earlier morning flight.

I recently stayed at the Hyatt Regency Hangzhou Airport and had a fantastic experience. The highlight of my stay was the excellent service provided by Fency at the reception. She was brilliant and incredibly helpful, making the check-in process smooth and welcoming. The hotel's facilities were top-notch, with comfortable rooms and a wide range of amenities. The proximity to the airport is unbeatable for travelers. Highly recommended for both leisure and business stays!