Philipa W
ngày 10 tháng 7 năm 2024
We are currently on our third room and still have issues which the hotel are doing everything to make these right. Air conditioning not working,balcony door not opening/closing, stained bed pillows without protectors,excretment splashes on toilet wall,broken and dirty skirting boards.. it would appear the overall hygiene and cleanliness of this property is not up to standard. The hotel grounds/gardens are unkept and dirty. Overgrown tree’s,shrubs and grass, which are desperately in need of Maintenance, clearly a health and safety hazard. The restaurant is in dire need of some organisation along with a deep clean as everything is sticky. The floor is always wet with spillage and utter chaos, children running around wild. The food leaves a lot to be desired, no serving utensils and worst of all food not labelled. Cups, plates and cutlery dirty.. Maybe a two sitting rota at meal times would ease up the congestion. The pool with waterslides, take note that life guards were not present on a regular basis. We witnessed a couple of near fatalities by children left unsupervised by their parent (employee) at the hotel (trip seller) he left his children whilst working onsite. This needs adhering to as a matter of urgency. The walk way to the hotels beach through the back door is a construction building site. No mention of this by the hotels supplier. Luckily for us we were heading to another hotel as we are here for 3 weeks however, that’s not the case for everyone. In over 20 years of visiting Tunisia, never have I witnessed such a run down shabby hotel. I may add that the staff did do everything they could to help unfortunately, I did have to escalate the matter to the property supplier and agent and we are still awaiting their response.
Dịch