Tài Khoản Khách
ngày 26 tháng 7 năm 2025
We have been loyal guests of this hotel for the past five years, visiting at least twice annually. Unfortunately, our experience this year was far below expectations, and the declining quality over time has been noticeable. The cleanliness around the swimming pool area was unacceptable, particularly the toilets, which were very dirty. The buffet quality has deteriorated significantly—the salad had an off-putting smell, and as a pregnant woman with a 3-year-old, this was especially concerning. The organization of the food stations was poor, with long, chaotic queues for grilled meat and seafood. Additionally, basic services like room cleaning and mini-bar refills were neglected, which was unexpected for a hotel of this standard. Lastly, the attitude of some staff members was unpleasant, contributing to an overall unwelcoming atmosphere. This stay was a bad surprise, especially given our long-term patronage. We hope management addresses these issues, as it’s disheartening to see a once-reliable hotel decline so noticeably.
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