Tuisuneo Royal Kenz

Had a brilliant week. Room every spacious and spotless, a little dated but still nice. Had everything in it that was needed. Food - very good with so much choice. Wasn't that Impressed with the ala carte I'd say the main restaurant is better. Waiters seem extremely stretched though, doing a fantastic job but can't keep up with the turnover of people and clearing tables, really felt for them. It got extremely busy at the end of Ramadan and it felt like the local people made demands and were quite rude to the waiting staff. Pools looked amazing, a tad cold to go in but big and always plenty of beds and space around the pool and grass areas. The beach area looked lovely and I can imagine it will be great when the beach bar opens. Just a 5 minute walk. Drinks - not the best but I did like the wine! Lots of people took their own spirits on a night. Entertainment- the team were fantastic. Work so hard and aren't pushy. Luka was brilliant, new to the team and so enthusiastic. The whole team were great. I did find the lady looking after the children a little bit odd. Didn't go out of her way to be friendly. But everyone else fantastic. The acts that were brought in weren't the best but we still had a good time. The bar staff were great. All in all a really good hotel, would I return? Absolutely, there's nothing not to like.

Lovely stay at TUI SUNEO Royal Kenz Hotel, this weekend. Location - Note this is not a beach front hotel, however apprx 5 mins walks from the hotel gate and your there! Hotel - Really spacious but needs modernising in areas. Overall it is functional, kept clean and has lots to offer to fill those holiday days . Food - I always found something to eat, often luke warm but these is a microwave close by. Lots of variety for Breakfast Lunch and Dinner. Staff - From the Bell man on arrival to the Reception Guys, Chef's, Waiters, Cleaners and Entertainment team (Chico, Ahmed and crew👏🏾) t Thank you. We received great customer service and some good conversations had. Special- Witnessing staff offer genuine support and inclusion to All! Time and attention given to our mature persons, was a delight to see. Everyone loved Barbara ❤️ Keep up the good work guys, encouraging and ensuring inclusion at all times! See you again soon

After visiting various resorts in Tunisia over the past 20 yrs with the exception of Djerba we have a good understanding of the culture, locals, hotels and the offerings from many of the other hotels. Without doubt, RK falls well below par on many other hotels of a similar rating and those even less. Positives- Staff are extremely plesent and will go over and deyond to make your stay welcoming and enjoyable which is replecated in many resorts and hotels we have found. Hotel grounds are clean and well presented but could do with a revamp and a bit of decorating in some areas. Pools are kept clean and treated accordingly ever morning. Rooms are acceptable however definitely outdated and could do with a revamp but are cleaned on a daily basis to a good standard. Spa area is well worth a visit and exceptionally priced for 3 hrs of treatments. Areas of improvement - Food. This is without doubt a bone of contention with many of the guests that were there end of Feb early March 2025. At best is lukewarm, bland and extremely repetitive. Not once did we witness a child's section which we have never witnessed before in any Tunisian hotels. Drinks both alcohic and none alcoholic are again without doubt sub standard and this alongside the food is an area that ideally needs to be addressed. All that said, it will not put us going to Tunisia again but most definitely not the Royal Kenz. There are an abundance of hotels that offer an higher standard in some of the areas which we see as lacking to bring the RK upto a similar 4star level and these should be explored before finally deciding on your choice. 1 such place that truelly offers 5 star service with exceptional food and drinks is JAZ Tour Khalef.

We went to the Tui Suneo Royal Kenz Hotel for our first time in Tunisia as a family of four. The hotel was clean and it wasn't so crowded as it's not peak season. The staff were so polite and helpful as we arrived at 11pm and though the restaurant was closed, they made sure we ate something before we headed to bed. They were a total lifesaver when I realised I brought the wrong charging adapter for my phone so they lent one for me to use on my stay (a European two pin adapter for those wondering). My sibling and I had a room to ourselves and our parents another but, they were further down the corridor from us and so the staff were very accommodating as they let us move into the room next to our parents the next morning once they had it prepared for us. I was very grateful as not many hotels would do something like that. I should note the room we moved from and into were exactly the same so it may have been okay on that occasion as it wouldn't have affected anyone's booking. The rooms were very clean and have very comfortable beds and the bathrooms were very clean too. I have no complaints except for that the rooms were a little old fashioned and it didn't provide a kettle for making teas and coffees like other hotels and they provided a mini fridge but, it was empty. Also if you're looking to iron your clothes, you have to pay for their laundry services, they won't give you an iron so you can do it yourself, you have to give the clothes that need ironing the day before and they'll charge you per item, prices vary depending on the item of clothing. The food at the hotel was wonderful, they had lots of different world cuisines to try and the wait staff were so kind and polite ensuring we were satisfied with our meals, our tables were clean and our drinks were filled. I would mention that depending on how you had booked your holiday, you might be entitled to a free meal at the A La Carte restaurant which we had unfortunately missed out on as weren't aware that it was included so, I would contact the hotel beforehand to see if that's included in your holiday. The Tui rep at the hotel was wonderful, letting us know of the places we can do and how much to pay for them and also giving us safety tips as well which was very helpful. If you're going to the port, I'd recommend getting a taxi or wearing comfortable shoes like trainers as it's around a 30-40 minute walk from the hotel and we severally underestimated the walk but, the second time around it was fine. There's a spa and a hairdressers within the hotel which you'll have to pay for separately for their services. I did use the spa and got a little package which included massages, sauna and steam which was very relaxing. I had also had the Keratine treatment to my hair too and I think they did a pretty good job. We booked some excursions with Joseph who works within the hotel but, I think his company is seperate to tbe hotel we thought it would have been safer and he'd be able to give us l

Stayed for 10 nights food was ok room wasn’t cleaned often things got stolen from the room wouldn’t go back the only good thing about the hotel is the location other than that it needs stars downgraded I feel I payed way to much for what I got of a holiday

Well we’ve been back to our favourite hotel. As always had a fantastic time. Brilliant hotel, food, staff. We’ve been going to this hotel now for twenty one years and it gets better every time. As usual we had the experience of a guest who faked a fall, probably trying to claim money. There’s always the one about !! Thank you Royal Kenz. See you in twelve weeks.