El Mouradi Hammam Bourguiba

Nikel

I chose this hotel expecting a relaxing stay, but unfortunately, the indoor pool fell far below expectations. The cleanliness of the pool was concerning, with a noticeable bad odor that made the experience unpleasant. Additionally, the pool area was overcrowded, clearly exceeding its capacity, which made it difficult to enjoy or feel comfortable. While I understand that many guests are here for vacation and leisure, I also came for relaxation and therapeutic purposes, including physiotherapy. The lack of quietness in the pool area further diminished the experience. It’s disappointing that such an essential facility doesn't meet the standards of cleanliness, tranquility, or proper management. I hope the management takes these issues seriously and implements improvements to ensure a better experience for all guests in the future.

The management failed its customers big time. On a 90 degree Fahrenheit day, the AC was turned on for only three hours from 8:00 PM to 11:00 PM. The Hammam or the steam room was not working properly and I have a great doubt that the swimming pool is filled with regular and not thermal water. The water in the swimming pool is not warm enough. They will lose customers if they continue operating this way.