风语如歌
ngày 24 tháng 6 năm 2023
Do not recommend this hotel, this hotel is very stubborn and unkind, I booked in May to stay in June. However, later on, my travel visa was refused, which made it impossible for me to travel and check in. I applied for refund and cancellation with the hotel twice together with the trip customer service, and provided the visa refusal certificate presented by the embassy. I admit that my inability to check in is my default first, and I can accept the policy of deducting liquidated damages. However, the hotel once voted not to refund the cancellation. When I applied for the cancellation, there was still one month before my check-in time, and I thought that even if it was canceled, it would not cause any loss to the hotel. So I think this hotel is very stuffy and unhumane, even if you have any problems, you will not get a good solution
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