Ibis Budget Hamburg City

Hài lòng với giao thông thuận tiện, rất gần ga tàu, phòng sạch sẽ, lễ tân rất thân thiện, có thể mượn máy sấy tóc ở lễ tân Vệ sinh: Sạch sẽ và hợp vệ sinh Dịch vụ: Rất tốt, rất tiện lợi và thủ tục nhận phòng nhanh chóng Tiện nghi: Không có gì hahahahahaha

Rất tốt và rộng rãi

First of all, the hotel is a 1-star hotel which means expectations are low and limited services with the facility. It is in a convinient location with a walking distance to the central station and shopping district. The staff is extremely rude amd arrogant. We arrived as a group of 56 and the receptionist named “C Konschak” had no sense of humour nor any knowledge of how to welcome or handle a group arrival. He made all groups guest sign a sheet which doesnt make any sense as all rooms were paid and we had a group leader. There is no proper lobby are due to the concept of the hotel so we had to stand as a masaive croud with our luggage in the middle of the reception. We advised him to provide all keys to the tour leader to distribute however this request was denied. Similar things happened at check out where the staff did not care of anything during handing over the keys. Besides this all towels were worn / ripped. Breakfast is also a disaster as the capacity is not enough for the amount of rooms and in-house guests. We asked for bus parking and the above mentioned stafffhad no idea also gave us false directions. For those who are travelling as a groups with a large bus, please note thar there is a bus parking slot right next door in the street.