Luxury 5 Star Hotel Residence A la Carte Ha Long

We are currently staying at 5?stars apartments in ha longbay and we are disappointed. Even though the rooms are stunning, it was never mentioned that we have to pay extra for amenities, such as toilet paper, bin bags…we have room for three and one of the mattraces is hard as a stone, nobody can sleep on it. What can we do?There is no room cleaning service, it is an apartment, not a hotel, ok understandable. The host lady that met us was cold and rude and belittled and laughed at me, when I asked how the lift worked. She also doesn’t speak good english and has no info about the hotel/ building amenities. she just wanted to be done with us.You must pay for swimming pools and gym, this is like airb&b really. The cloth to clean the dishes is disgustingly old and dirty so is the bath matt and there are stains on curtains. Absolutely nothing has been explained to us or made us feel welcomed. Very alarming first night.

We had a great time staying at A La Carte Halong Bay for four nights. Our host, Jess, was welcoming and friendly. She helped us with everything that we asked for. She suggested restaurants and places to go, booked a cruise of Halong Bay for us, and even arranged taxis. I am grateful for her assistance. The room was big and perfectly clean, with a great view of Halong Bay. The building also had a great grocery store with cheap prices and lovely staff. We enjoyed our stay. I would love to come back.

The Spice Spa is incredible! I got a 60 minute detox facial by Tháo and she did a fantastic job. It included facial treatments, steaming, scalp massage and neck/ shoulder massage. They served a delicious apple cinnamon tea before my treatment. A kind girl at reception named My was very helpful and patient. Best value for money. I would definitely recommend.

The hotel is very new and clean. Staff have been very friendly during our stay - offering to let us check in early as we had just got back from an overnight cruise and came in around 11am even though standard check in is 2pm. They even helped bring our luggage up so we were hands-free during the check in process. We found the gym well equipped with weights, benches and machines. They also offered complimentary clean towels and water. We booked a 60 minute spa experience at Spice as a couple. They escorted us to the same room which was nice as we had asked for two different treatments. The two therapists My and Mui knew all the right spots to apply pressure. My husband felt so refreshed by all the tension they helped release he too felt like a new person with everything just smoothed out. Although the location is quite a new, in an area with construction still happening across the way. We highly recommend A la Carte Ha Long as a staycation option for those who are coming this way!