Hotel Villa Heine Wellness & Spa

The stay was absolutely a disappointment !!! ABSOLUTELY NOT RECOMMENDED. I find it scandalous how this hotel can have 4-star superior! I feel scammed! The expectation of a 4-star superior Wellness-Spa Hotel is high, and here at most we touch the 2 stars !! The welcome on arrival was indecent, the only person at the reception welcomed us with rudeness, rudeness and surly and was also irritated that there were other people standing waiting for their turn at check-in. We had also phoned earlier, while we were on the street, only to ask about the opening hours of their internal restaurant and we were told that I could not give us any kind of information, as the staff in charge only arrives at 2.30 pm (an attendant answered) . The lady at the reception was not even able to spell my name and surname correctly at check in and I had to change it myself. Also, our reservation was missing and she initially told us that all the rooms were occupied. The password for the wifi was not communicated to us and we thought we would find it in the room, but we did not. Once we got to the room we tried to get in touch with the reception with the phone in the room and it was not possible. We had to go back down to ask for the wifi password which nevertheless never worked. We also noticed that the minibar was EMPTY, not even a bottle of water (we are always talking about a 4-star superior !!) and also in the bathroom the toilet roll had already started (less than half). The shower was dirty and the hairdryer was a wall-mounted one that takes a lifetime to dry. In addition, there are no slippers for access to the wellness area (which the other guests wore instead). Luckily we had brought some slippers for emergency purposes. A table lamp was not working and the floor was not clean. Once we reached the wellness area, we expected a swimming pool with a temperature of 32 degrees, as reported on the website and here on Booking, but the water was barely 25 degrees and we did not dive into the pool. The sauna and steam room area was neglected, so much so that the drinking water dispenser was empty and was not replaced. The breakfast was small and poor. We arrived more than an hour before the end of breakfast and everything was missing. No fruit juices, finished Nutella, finished croissants. From a 4-star superior hotel I expect fresh products in sufficient quantity for all guests.

Das Hotel ist sauber und der Wellness Bereich schön. Leider personell unterbesetzt. Die Rezeption ist nicht besetzt. Beim Abendessen wird richtig gespart. Für 21 Euro eine Miniportion mit fast rohen Kartoffeln. Echter Nepp. Die Zimmer riechen muffig

Wir waren in dem Hotel, was als 4 Sterne überall in der Werbung steht. Leider haben wir nur ein 2-3 Sterne Hotel vorgefunden. Da muss man unbedingt was tun! Die Zimmer sind passabel eingerichtet, TV so groß, das man kaum vom Bett erkennen kann, was läuft. Duschkabinen mit dem Charme der 90er Jahre nach der Wende. Stecker für die Nachtischlampen inkl. Steckdosen genau am Kopfteil, wo man schläft - Da freut sich jeder TÜV oder VDE Prüfer, der mal das sehen sollte. Schwimmbad mit 30 Grad angegeben und es waren maximal 26. Gegenstromanlager, defekt, Sprudel, defekt. Regendusche, defekt. Gerade mal die Lampen im Pool haben funktioniert. Sauna ohne Schilder, wie heiß, oder sonstige Auskunft. Das Frühstück, sagen wir mal: Man gibt sich Mühe und von dem opulenten Buffet war nicht viel zu sehen. Da gibt es in jedem Kettenhotel mehr, leider. Rührei nur nach Aufforderung und den Bacon vermisst man ebenfalls. Der Barkeeper Abends war nett und die Atmosphäre sehr schön. Alles in Allem: 4+ als Zensur, wenn man 3 Sterne veranschlagt.