Hakuba Gondola Hotel

The people who work here are WONDERFUL. Sad that mgmt put them in this position. The facility is really in terrible shape, maintained in a patchwork, the grounds had snow boulders falling from roof and a treacherous entrance to reception. The worst arrival we've ever had; there was no shuttle service to the hotel. The roads were icy and there were no available taxis so we wandered around with gear and suitcases for 1 1/2 hours taking two nasty falls on the ice after a 12 hour trip to get there. Instead of skiing, we planned our second day of slope time there lugging our stuff back to the bus station for shipping in order to prepare for departure. The property is not a hotel, rather it's a dorm/hostel type of place. The shared bathroom was on another floor from us on 4, had one out of order, and it was flooded from the other leaking and smelly in the women's 3rd floor. Fire exits were blocked with old beds and furniture, tied open to window latches or inoperable with doors removed, no sprinklers, etc. It was completely dangerous as far as fire safety evac goes. Difficult to navigate by its byzantine corridors and lockers for gear don't lock. I never went to the communal shower but opted to use the hot springs (a 20 minute walk) after seeing the grunge reviews about not going in without shower shoes. If you wanted a nice bath there, it costs ¥3,000 extra which is more than the one in the village. Overall, the staff and location to lift were super.

If you are into convenience then this is s great hotel, 100 meters from the Happo One Ski 🎿 lift. Great bar, we had fun. But rooms seriously bare Zero amenities in room And a big set of stairs to get to the lift.. A massive shout out to the Amazing Australian staff that keep this hotel pumping. And Olivia and Kira that went above and beyond to help me with my bags. Breakfast is like being at summer camp 🏕 I really had to laugh, enjoy your boiled egg.

Gondola hotel is so convenient. It’s next to the Gondola and next to restaurants . The reception staff are so friendly ( thank you Mark and all reception staff ), help you with all enquiries etc. complimentary breakfast .they did a lovely group dinner yesterday ( Japanese style hotpot ). The view from the room is awesome.

Good location. Noisy until late from the bar. Dirty room with hole in the wall. Mostly polite staff, one rude staff member checking in. Maybe good choice for younger party crowd.

This place is the definition of everything that is wrong with Hakuba!! A fossil of the 1998 Olympics, now owned and operated by Australians, like the rest of Hakuba. Walking into this hotel was like teleporting straight into Front Valley, Perisher. The only Japanese person we seen, was told to speak english by reception staff when he asked for his room number in Japanese. Disgraceful!!

Rooms are far too small and cramped insufficient power points to charge mobile lighting way too dim you can hardly see anything they don’t have a courtesy bus to local bus depot and if Taxis are unavailable as they were well it’s just too bad for you .they gave 3 busses sitting there but apprantley they belong to another company steps are way too steep and would be illegal in Australia breakfast was a joke overall disappointing stay