Hakuba Canadian Lodge

This hotel is beyond my imagination. OMG ! The place was so amazing I chose Chalet with my family member 8 persons. They really in love with the place and all speak the same that we will definitely come back again ! The owner has a service to bring you to the supermarket at 4 pm everyday. That's awesome we can do cooking and enjoy precious meals with our family. There are not many houses here so it is the best option for anyone who looking for the cozy places and can also enjoy the wonderful snowy view. Thank you Ms. Hana to take care of us along the stay ! :)))

Hakuba Canadian Lodge was perfect! The cabins we stayed in were clean and the amenities were great. It was also very easy to organise the free shuttle thanks to the help from the staff there. Would recommend staying here.

ดีมาก

とても過ごしやすかったのでまた利用したいです。ただ、なぜかアリが室内に沢山入ってきました。どこからの侵入なのか分からず、そして都内では冬場ほとんどアリを見ないのに何故白馬にはこんなにも元気なアリがいるのかとビックリしました。あとは、炊飯器用のしゃもじと、台フキンか、キッチンペーパーがあったら便利だなぁと感じました。欲を言えばソファーなどがあったらもっと快適でした。

Our stay at this lodge was disappointing due to several maintenance and safety issues. The property is in desperate need of an upgrade. Upon arrival, our unit was very cold as the heat had not been turned on, and we quickly discovered that the hot water in the shower was not working. While the staff responded quickly to fix this issue, other inconveniences persisted. The kitchen was missing many basic essentials there was no coffee, tea, or sugar, only salt, pepper, and cooking oil. Additionally, the washing machine and heater in the back bedroom worked intermittently, which made our stay less comfortable. and resulted in a trip to the laundry mat. On the positive side, the water pressure in the shower was fantastic, and the location was convenient, with easy access to the free shuttle. However, safety was a major concern. My husband slipped on ice while walking to check out, resulting in a hairline fracture to his wrist. Given the icy conditions, some salt or snow clearing to the main office by 9 AM would have been greatly appreciated. Overall, while the staff was responsive, the lodge needs significant improvements in maintenance, amenities, and safety measures to provide a more comfortable and worry-free experience for guests.

Our stay was nothing short of amazing. The hosts were some of the most thoughtful and accommodating people we’ve ever met, always going the extra mile to ensure we were comfortable—including offering lifts whenever we needed them. Their kindness and hospitality truly made our trip special. The lodge itself was perfect in every way. The beautiful log house was spotless, well-maintained, and set in a fantastic location. It had everything we needed for a relaxing and enjoyable stay. If you’re looking for a place in Hakuba with exceptional hosts and a cozy, welcoming atmosphere, this is the one. We can’t wait to return!