Hakone Ashinoko Hanaori

Fabulous hotel with great onsen and meals. Location is excellent, located right beside one of the ropeway, bus terminal and jetty Hotel feels new with excellent service. Wonderful lake view

Wonderful View, best service, get close to 大冲谷，but the traffic is a little bit busy.

First the lady that checks me in was unpleasant. The room is clean but quite small and it didn’t have sufficient space to open the luggage simultaneously.

Good location and view of the lake, very close to the bus, ferry and cable car station. Very cozy and with well decorated design. Staff are very nice. Buffet dinner is perfect, very good sashimi bowl rice. Good onsen.

Room was huge with private hot tub. Breakfast and dinner, both have wide variety, but the food was not warm. The spread of alcohols were fancy. Located just 5 mins walk away is the cable car station, which was rather enjoyable. But super crowded, waiting time more than 45mins. And luckily, hotel provides shuttle bus service to nearest train station, with 3 timing slots. Took about 50 mins of bus ride.

**Positives:** ✅ **Modern & Clean:** Well-maintained, spacious rooms with comfortable onsen. ✅ **Good Location:** Convenient access to surrounding areas. **Areas for Improvement:** ⚠️ **Room Location:** - Room extremely far from dining/foot bath – exhausting daily walks (especially with foot concerns). - *Suggestion:* Offer closer room options or service for guests with mobility needs. ⚠️ **Dining Experience (Dinner & Breakfast):** - **Food Quality:** Lamb not fresh; overall quality below "1 stay 2 meals" onsen standard. No beef , only lamb meat is not fresh. Not satisfied with the food quality. We wanna have cup noodles after meal. Breakfast is slight better. - **Variety:** Insufficient choices (both Western & Japanese); lacked local/seasonal specialties expected at onsen hotels. Pretty disappointed. We been to many onsen hotel in Japan. Never encountered this. - **Service/Clarity:** Buffet poorly organized; unclear signage led to confusion over food availability. - **Expectations:** Meals didn’t showcase regional ingredients or highlight local cuisine like other onsen resorts. Hakone is famous onsen should showcase their seasonal ingredients in this region. **Summary:** Strong potential with modern facilities, but **critical improvements needed in dining quality** and **room accessibility** to meet onsen hotel standards.