Các đánh giá Hakone Gora Karaku

We were looking for onsen with private bath on the balcony and probably hit the sweet spot. Unfortunately we had only 1 night stay, but it was fantastic. Onsen is located at the top station Gora, where you can get from Odawara. That’s around 2 hours from Tokyo all together, around 3 hours from Kyoto. Last 2 sections of the way are going through a picturesque steep railway. Views are great! Be sure to rush to the front or back seats (doesn’t matter which) to secure a spot for nice photographs. Private bath is fantastic, rooms are clean and spacious with a touch of ryokan style (tatami etc). That’s a perfect place to sit and relax doesn’t matter it’s sunshine or pooring rain outside. The food was fantastic (according to my wife), however the options are limited if you’re not eating fish or sea products due to allergy or other reasons. For Karaku team - I would suggest adding a signature wagyu set for those who would like something else. Selection of wine and alcohol drinks is superb. Free snacks and coffee are available till 8 p.m. as well with a view terrace. For those who like some regular conbini stuff - Lawson is around 10 mins walk with Miyazaki style trains passing by👌🏻 All in all, we wish we had stayed at least 2 nights as there are lots of activities around.  Thanks to Karaku staff for a warm welcome and tailored experience!

Staff are very attentive and warm. Complimentary lounge is wonderful. Room is spacious and practical. Enjoyed the hot spring facilities. Thank you for the memorable stay.

Hotel and service are very good.

Perfect vacation, thank you all staffs.

酒店環境舒適、服務良好、環境優雅、舒適寧靜、食物擺款很美、可惜份量略少、房間舒適寧靜、度假休息好去處°

登山火車站出來轉個彎就到酒店了 環境很好 設備很齊全 洗漱水乳都有帶個換洗就能直接入住的 我把行李寄存在東京酒店去的 ，晚飯懷石質量挺好，如果吃不慣懷石可以在前一站森之美術下車對面就是羅森 買點零食方便麪微波爐叮個飯！

史上最差奢華酒店沒有之一！整體服務都很差，不會講英語，完全無視客人。我五個月的兒子因為睡了他們的床品，整個臉全部紅腫疼痛，幾個晚上哇哇哭，我老公也是紅腫，找酒店前台，他們拒不處理、拒不承認、也不肯更換床品、也不提供任何葯物，一堆人還在那裡咯咯大笑，對一個五個月的寶寶如此這般，可以説毫無人性！！！直到最後他們的經理也沒出來過，一臉冰冷，推卸責任，沒有任何處理，是我們去了那麼多次日本感受到最最最最最最差及沒有人性的酒店！ 再説吃的，基本很少都吃不飽，然後額外要吃喝價格是外面的4-5倍！ 帶小孩去的，強烈建議慎重，是一家完全沒有人性的沒有服務的酒店！也沒有小孩床！

還不錯的很棒

這是我住過的最差沒有之一，服務極差早上一直打電話騷擾你問早餐 但checkin的時候已説明衹剩下7:30的檔位 所以拒絕了後第二天8點打一次9點打一次完全沒休息好 酒店一整個快捷酒店的設施檔次完全不符合這個價位 checkin説晚餐不用可以refund 但退房的時候説沒説過不能退 毫無可信度管理混亂的酒店 窗簾漏光 早上一整個亮瞎了

服務比天悠好，地理位置很方便，附近就有電車站，很容易在附近找到好吃的小店，酒店內的餐飲也很不錯，私湯很不錯

優質的服務，舒適的環境讓喧鬧都市生活的我們感到身心愉悦。謝謝酒店日料早餐的工作人員細心的給我換掉了因病不能食的海鮮。在某個合適的時候將會去熱海的佳久小住一下。

最好的還是服務！相對現代化的裝修風格，沒有很古老的感覺，能用英語交流（很多酒店交流還挺惱火），坐地鐵可以在小田原站接駁，行前就會發郵件，然後餐食普通了，沒有驚艷。

非常新的酒店，設施服務都很好，入住比較晚所以位置沒有搞清楚在哪裡。看到之前有評論説晚餐不好吃所以沒定，推薦晚飯可以步行去附近一家餃子館吃，味道非常好。公共的露天温泉很棒，自己房間裏的私湯也很棒，私密性很好。唯一不足就是床太軟了，第二天起床腰痛。總體非常好

酒店非常近強羅站，步行4分鐘巳經到酒店，員工服務態度很好，我們行上酒店時候，他們巳在斜路迎接我們，入到酒店又有迎賓小食及飲品，不用排隊check in 及check out, 只要坐定定就會來招呼你，定咗1泊2食，晚餐揀咗日式，早餐就選西餐，兩餐都非常有水準，由其早餐望住箱根山景非常舒適，本來諗住第一天在箱根周圍行吓，結果全日在酒店，酒店環境實在太舒服，在露台會聽到流水聲，下次一定要訂2晚才足夠