Millennium Hail Hotel

Spacious roosm, very good amenities, fast check-in/out, friendly staff.

非常好的酒店，淡季性價比很高。

The hotel is considered to be a 5star hotel but doesn’t match this standard at all (neither internationally nor compared to other 5 star hotels in Saudi Arabia.)The rooms are ok and clean. The staff in the restaurant was very kind and helpful but the atmosphere was cold and the food comparable to fast food restaurants. The heating of our room did not work. We had to go down to the reception as the telephone did not work, either. The room temperature was 14C! The technician promised after his intervention that the room will now heat up. We then went for dinner and when we returned the room was still cold. We then changed the room where the heating was working. Nobody said a word of excuse. Things can go wrong but it’s the way how it’s dealt with which shows that the hotel lacks professional management.