Holiday Inn Haikou West Coast

Let's start with the positives. The rooms at the hotel were undeniably great. They were spacious, well-designed, and offered a comfortable ambiance. I particularly appreciated the attention to detail in the room decor, making it a pleasant space to relax after a long day of exploring the area. The hotel's breakfast selection was another highlight of my stay. There was a good variety of options, and the quality of the food was quite impressive. Starting my day with a satisfying breakfast definitely set a positive tone for my daily adventures. Though the overall service at the hotel was just okay, there was one staff member who stood out and made a significant difference in my stay - Kitty. Kitty's exceptional assistance and attentiveness were truly commendable. She went above and beyond to ensure I had everything I needed and provided excellent recommendations for local attractions and dining options. However, there were some glaring issues that affected my experience. First and foremost, the Wi-Fi connection was terrible. As a traveler, having reliable internet access is essential for staying connected and planning daily activities. Unfortunately, the unreliable Wi-Fi at the hotel made this difficult, and it was quite frustrating. Additionally, the swimming pool was a letdown. Despite appearing beautiful in the pictures, it was actually dirty during my stay. I was looking forward to relaxing by the poolside, but the unclean water made it an unappealing option. Furthermore, the location of the hotel was a significant drawback. It was far from most of the popular attractions and amenities, making it inconvenient and time-consuming to travel to places of interest. I found myself spending more time commuting than enjoying the destination itself. On the culinary front, while there was a restaurant called "China First," the food was indeed excellent. However, I can't overlook the fact that it was expensive, and overall, the hotel felt overpriced for the amenities and services provided.

Overall satisfied, There is a staff who named Kitty, she is so attentive, friendly and helpful. She helped us a lot. Thank you Kitty.

Excellent location of you are going back to mainland China with the ferry. Family friendly and good breakfast.

Business Hotel. The room are great but just old. Checkin are just slow but in general service is good

Good location Clean rooms with modern equipment & amenities

The hotel staff are very friendly and the room is modern with a nice view. The pool did not open until the afternoon which is a shame but the hotel helped us move to another hotel which was nice of them

Came here with friends for CNY. The hotel itself was nice and clean and the room was really spacious. The bathtub really sold this room for me. Simply amazing. The beach is right across the street which can be a big plus but unfortunately, the weather was not the best so I didn't visit at all. The downside of this location is its a bit away from bars and restaurants nothing is walking distance. The staff was really nice and two people were able to assist in English. I forgot the names but they were super helpful.

What an amazing experience! I enjoyed my stay at this hotel,it was clean and the service was great. The staff especially Kitty,the guest service manager was so welcoming and helpful. She ensured that we feel safe and taken care of. I will definitely come back to Holiday inn 🤗

Kitty in the front Desk was very nice. Gave us a good welcoming Thank you…