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ngày 1 tháng 3 năm 2025
My family and I just departed The Christopher after a week’s stay. We had a decidedly mixed but overall disappointing experience, as described further below. The Good: The scenery of the well-maintained property is stunning. It is perched next to the rocky beautiful coastline with lovely views of the ocean and outlying islands. The swimming pool is clearly the draw for many at this hotel, looking out onto the ocean (note there is no beach access at the hotel). We saw an assortment of wildlife at the hotel, including an iguana and a tortoise. The sunset views are very pretty and the consensus from everyone we spoke to is that they are the best on the island. Our rooms were also quite comfortable, clean, and generally spacious (we booked a junior ocean suite and another normal garden view room). One employee in particular was a standout for all the right reasons: Manu at the restaurant was attentive, kind, and wonderful with our children. She is definitely the star of the restaurant dining operation and it is only because of her and the beautiful surroundings that we give this hotel two stars instead of one. The gentlemen at the valet stand were also very pleasant and helpful, and we appreciated their help with our baggage. The Bad: It became evident from the very beginning that there are serious challenges with the quality of service at this hotel and a weak management oversight of some of the most important staff. Our stay was book-ended at the start and end by some of the most outrageously rude treatment I’ve ever experienced at a hotel anywhere in the world. The first incident occurred our first morning when we were in the swimming pool with our children. I tried waving down a waiter who was bringing another couple their drinks before asking him politely to see a drink menu. He ignored me for a moment and then turned around and snapped “we have no menus for the water!” I was shocked, as I’ve never been spoken to before like that at any hotel let alone one that purports to be 5 star. I told him I would get out of the water to review the menu and asked him to bring one to me and my husband at our chairs, pointing out where we were sitting. We waited 45 minutes and no menu came despite the fact that he repeatedly looked in our direction and made eye contact with me but never brought the menus. Finally, I had to get up, dry off, and go to the lobby to speak with the food and beverage manager (who was not on site of the bar or restaurant) and ask her for her involvement in order for my family to be served. Her excuse was that “he was new and had only been there two weeks.” While a different waiter stepped in after the food and beverage manager came to the pool with me to find someone to help us and service was more responsive after that, we were astounded that we were presented for the full bill for the day’s drinks and food before we left given the egregious nature of the disrespect we were shown. Additionally, breakfast (fo
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