Tài Khoản Khách
ngày 6 tháng 9 năm 2024
I with my family booked 2 rooms with Breakfast for 2 days. We got a cold welcome at the hot , smelly & dusty reception , because the aircon wasn't working & renovation work was going on. The ordeal did not end here , this was just the beginning , the rooms had a stink of the old & damp walls , I immediately asked for a room change but all the rooms (atleast the ones shown to me) were in the same condition. Being a member of the Radisson Hotels I called up the customer care for cancellation but the executive said" I can't cancel or help since you have already checked in" . I never expected this kind of room else I would have asked for a tour of the hotel before checking in. There was a cramped car parking in the 2nd Basement with open sewage channels. The breakfast was the biggest disaster lack of cleanliness , hardly any options , only egg for non-veg , empty casseroles , stale & tasteless food. This hotel & its staff is a stinker on the reputation of Radisson.
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