Tài Khoản Khách
8 tháng mười một, 2023
Normally, we like staying at this hotel. I think I have changed my mind about this! We had an unbelievably bad experience this past stay which warrants this review. We had a three night reservation for this hotel (11/5 - 11/8). Our first night at the hotel was nice (as expected), except for the fact that we reserved a king room and were told this room type was no longer available so we were put into a double queen room. Okay -- no problem. The bed was comfortable, the AC worked well, and we had fun in the ******. In the middle of our second day at the hotel, the power went out for the entire Beach tower. Note that the power in our room went out, however, the halls were still well-lit and the elevators still worked. We were told that they were moving us to an off-property hotel for the evening and that they were not sure what was going to happen regarding our third night. Okay again -- we moved into this off-property hotel which was nice and welcoming, and very comfortable. The next morning I called the front desk to get an update on the plan for our third night and I was told that the call center would call us with a plan later that morning (note that we had to check out of this off-property hotel by 11AM). After not hearing from anyone, I called back a couple of hours later and was told to check-out of the off-property hotel as they were only committing to cover that one night, and that they weren't sure if we had a room back at Island View for the third night. Now, not Okay! They called me after we had checked out of the hotel to tell me that they were not going to cover us for a third night at any other property, that we were on our own to find a place to stay and to pay for it out of our pocket, and that they had checked us out of the Island View! WHAT?!? What type of customer service is this?!? We were lucky to find another reasonably priced hotel to stay at for our third night and will never give our money or our time to the Island View Hotel ever AGAIN! I get it that problems happen like this, however, if they were concerned about losing customers, they would have treated us differently than they did! I'd give them zero stars if it was an option!
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