Sofitel Guiyang Hunter

Các đánh giá Sofitel Guiyang Hunter

Sofitel Guiyang Hunter

No.33 Dusi Gaojiaqiao Road, Nanming District, Guiyang, Guizhou, ChinaXem thông tin khách sạn
Sofitel Guiyang Hunter
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9.3/10
Rất Tốt
6917 đánh giá
Đánh giá đã xác thực
Vị trí9.3
Trang thiết bị9.1
Dịch vụ9.3
Vệ sinh9.3
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Trà chiều tuyệt vời(63)
Đánh giá tiêu cực(132)
perzperz
Phòng Đôi Cao cấp
Lưu trú vào thg 9, 2025
Khách đi công tác
4 đánh giá
10/10
Nổi Bật
Đăng tải vào 18 thg 10, 2025
Front service is very nice and Rabby give us some specials guizhou gift. The bed was very comfortable and the breakfast was very delicious with local specialties.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest; Thank you so much for your kind words! We're delighted to hear that you enjoyed our front service, the special Guizhou gift from Rabby, the comfortable bed, and the delicious breakfast with local specialties. Your appreciation has been warmly shared with Rabby and the entire team. It's always our goal to provide a memorable experience for our guests.We look forward to welcoming you back for another wonderful stay in the future! Best Regards,Wendy Ren , Guest Experience Manager
Kieranxiangyu
Phòng Đôi Cao cấp
Lưu trú vào thg 9, 2025
Nhóm bạn
36 đánh giá
10/10
Nổi Bật
Đăng tải vào 18 thg 10, 2025
room is great service is warm location is perfect especially duty manager.shauna ,olivia ,they are helpful and really nice
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest;Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our great room, warm service, and perfect location.It was our pleasure to have you with us. Your special mention of Duty Manager Shauna and Olivia has been gladly shared with them. They are truly motivated by your kind words. We all look forward to welcoming you back soon for another fantastic stay! Best Regards,Wendy Ren , Guest Experience Manager
Hung Kong Chi
Phòng Luxury
Lưu trú vào thg 3, 2025
Khách đi công tác
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 14 thg 4, 2025
I had a great stay at the hotel and guest service managers from ground floor to lobby level are friendly and proactive in offering assistance. Special remarks to Miss Shauna for her efficiency and welcoming character to handle guests’ request.
Dịch
Phản Hồi Từ Khách Sạn: Dear valued guest:Thank you for choosing Sofitel Guiyang Hunter and sharing your stay experience with us. We are very happy to see that you spend a wonderful time here, as the French Luxury brand of Accorhotels ,we are born to deliver great service for our precious guests. Beliving that your encouragement is a great inspiration to our team. We will continue to provide our best services and looking forward to seeing you again soon! Best Regards ,Wendy Ren, Guest Experience Manager
HUEYSUNG
Phòng Đôi Cao cấp
Lưu trú vào thg 3, 2025
Một mình
3 đánh giá
10/10
Nổi Bật
Đăng tải vào 22 thg 4, 2025
Really beautiful hotel with great view & location. The breakfast quality is exceptional.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for choosing our hotel and sharing such wonderful feedback! We’re delighted to hear that you enjoyed the stunning views, prime location, and exceptional breakfast quality. Creating memorable experiences for our guests is always our goal, and your kind words truly inspire us. We look forward to welcoming you back soon and continuing to provide you with outstanding service! Safe travels, Wendy Ren,Guest Experience Manager
Tài Khoản Khách
Phòng cao cấp 2 giường đơn
Lưu trú vào thg 2, 2025
Gia đình
3 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 12 thg 4, 2025
We were really satisfied with the room design – it was both Instagrammable and comfortable, and the view was absolutely lovely! The location of the hotel is quite good too – just around a 12-minute walk to the metro or bus, which made getting around the city very convenient. Special thanks to the captain during breakfast; his service was truly top-notch. He consistently checked on guests with a warm smile, which made our mornings even better. Also, a big shoutout to Rabby for kindly assisting us when we asked about taking the bus around the city – really helpful! There was just one issue we encountered during our stay. On the first day, we noticed that the hair conditioner couldn’t be pumped out and the hair dryer wasn’t functioning well. After we reported it, the team responded quickly by providing bottled conditioner and a replacement hair dryer – which we appreciated. However, a few days later, housekeeping took away the replacement conditioner bottles, and we were left without any again. When we brought it up a second time, the team finally discovered that the original conditioner pump was broken and fixed it immediately. While we’re happy with how quickly the staff responded, we do feel that for a 5-star hotel, it’s important to ensure that room amenities are checked thoroughly before guests check in. Overall, we still had a great experience and appreciate the excellent service from the team!
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客:您好!非常感謝您選擇貴陽亨特索菲特酒店,並在百忙之中抽出時間與我們分享您的入住體驗。我們非常重視每一位賓客的反饋與意見,在平時的工作中我們也一直樂意汲取和聆聽不同的賓客之聲,在今後的工作中我們會不斷提升和完善我們的服務細節以及設施環境,希望酒店能有機會用更加專業的服務以及更舒適的入住環境迎接您的下次光臨! 此致,任雯 Wendy Ren , 賓客體驗經理 Guest Experience Manager
Tài Khoản Khách
Phòng Suite Sofitel
Lưu trú vào thg 8, 2025
Cặp đôi
5 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 10 thg 9, 2025
The place was nice , and the location super good for going around the old city . The room and views were amazing, the breakfast fantastic , i think the most variety of food i have seen in all the hotel i have been. The room could be cleaner it have a smell of oldness inside since the ventilation system wasn’t so good . And some of cloth chairs sealing and floor have marks and stains of previous stay. The shower was super old style have to regulate your self the temperature between hot and cold and pressure of the water on shower not strong and also not adjustable in the high. The bathtub perfect to relax and the pressure there very good .
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for choosing to stay at Sofitel Guiyang and for taking the time to share your detailed feedback regarding your recent experience.We are truly delighted to hear that you enjoyed our prime location, stunning room views, and the extensive variety of offerings at our breakfast. Your kind words regarding these aspects are greatly appreciated and will certainly be shared with our team.At the same time, we sincerely appreciate your constructive comments concerning the cleanliness, ventilation system, and shower facilities in the room. Please rest assured that your feedback has been promptly communicated to our Housekeeping and Engineering teams for immediate review and necessary action. We are committed to enhancing our deep-cleaning protocols for upholstered furniture and improving the maintenance of our facilities to ensure a fresh, comfortable, and fully functional environment for all our guests.Your insights are invaluable to us as we continuously strive to elevate the quality of our service. We truly hope to have the opportunity to welcome you back in the future and provide you with a more flawless and memorable stay. Best Regards,, Wendy Ren , Guest Experience Manager
Tài Khoản Khách
Phòng Suite Sofitel
Lưu trú vào thg 2, 2025
Một mình
4 đánh giá
10/10
Nổi Bật
Đăng tải vào 8 thg 3, 2025
This is a great hotel to stay in with amazing views and amenities. It’s always a pleasure to stay here. The staff is always helpful and I’m so glad I met Shauna (Wang Cong). She was very helpful and was able to speak fluent English (which is really helpful when your Chinese isn’t the best)
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客:您好!感謝您選擇下榻貴陽亨特索菲特酒店,並在百忙之中抽出寶貴的時間給予酒店服務的認可與鼓勵。同時我也會將您的好評與我們的團隊一起分享,提醒我們不忘初心,牢記使命繼續為賓客的滿意而努力。再次感謝您的分享,期待您的下次光臨! 此致, 任雯 Wendy Ren , 賓客體驗經理 Guest Experience Manager
M440665****
Phòng Đôi Cao cấp
Lưu trú vào thg 12, 2024
Cặp đôi
10 đánh giá
10/10
Nổi Bật
Đăng tải vào 2 thg 2, 2025
The second time I came to Sofitel Hotel, It's really a great stay experience.Victor and Flora at the front desk are really great.Presented New Year gifts and fruits, and upgraded the room.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客;您好,感謝您光臨貴陽亨特索菲特酒店並與我們詳細地分享您寶貴的入住體驗,能夠獲得您的好評與認可我們備受鼓舞。索菲特作為法式生活新風尚文化的傳遞者,我們非常榮幸為每一位旅行者帶來賓至如歸的入住體驗,很榮幸通過我們的真誠服務得到了您的認可。我們會繼續努力,始終為每一位賓客都帶來有意義的居旅體驗。再次感謝您的分享,我們真誠地期待您的下次光臨!此致,任雯 Wendy Ren , 賓客體驗經理 Guest Experience Manage
Tài Khoản Khách
Phòng cao cấp 2 giường đơn
Lưu trú vào thg 3, 2025
Gia đình
6 đánh giá
10/10
Nổi Bật
Đăng tải vào 20 thg 4, 2025
Everyone was nice at Sofitel and kids enjoyed the hotel buffet and pool. Hotel is centrally located so it’s a short walk to 甲秀楼。 Thanks for a lovely stay.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客:您好!感謝您選擇下榻貴陽亨特索菲特酒店,並在百忙之中抽出寶貴的時間給予酒店服務的認可與鼓勵。同時我也會將您的好評與我們的團隊一起分享,提醒我們不忘初心,牢記使命繼續為賓客的滿意而努力。再次感謝您的分享,期待您的下次光臨! 此致, 任雯 Wendy Ren , 賓客體驗經理 Guest Experience Manager
KaLe.B
Phòng Luxury
Lưu trú vào thg 3, 2025
Cặp đôi
4 đánh giá
6.0/10
Đăng tải vào 2 thg 5, 2025
Overall, it did not meet our expectations, especially when compared to another hotel we stayed at in Guiyang. The room amenities were in poor condition, and both the pillows and bed were less than comfortable.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. Your comments are invaluable as they help us identify areas for improvement.Regarding your concerns, We have immediately inspected our rooms and are replacing any worn-out items, including upgrading select bedding options for better support. and we strive to provide consistent, high-quality hospitality, and we regret that we missed the mark this time. Our team is reinforcing training to ensure all guests receive attentive and personalized care.We would love the opportunity to restore your confidence in us. Should your travels bring you back to Guiyang, please contact me directly and I will personally oversee your reservation to ensure a seamless and comfortable stay.Thank you again for your feedback, wish you a safe travels, and we hope to welcome you back for a much-improved experience. Best regards, Wendy REN, Guest Experience Manager
Tài Khoản Khách
Phòng Đôi Cao cấp
Lưu trú vào thg 2, 2025
Khách đi công tác
1 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 31 thg 3, 2025
Hotel is nice, staff are polite and helpful. Their Desk Relation Manager Shauna 王聰 is very impressive.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客:您好,感謝您選擇貴陽亨特索菲特酒店並抽出寶貴時間與我們分享您的入住體驗。非常開心與您度過了一段愉快的旅程,也感謝您的鼓勵與肯定。同時我們也會在今後的日常工作中持續不斷完善和提升我們的產品與服務,期待在今後能為您帶來更多的驚喜體驗。 誠摯地期待您的下次光臨,祝您生活愉快!此致,任雯 Wendy Ren , 賓客體驗經理 Guest Experience Manager
Tài Khoản Khách
Phòng Đôi Cao cấp
Lưu trú vào thg 9, 2025
Khách đi công tác
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 26 thg 10, 2025
Front office cat han is warm and helpful
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest; Thank you for your wonderful feedback! We are thrilled to hear that you found our front office colleague-Cat Han, to be warm and helpful during your stay. Providing sincere and attentive service is at the heart of what we do, and your recognition means a great deal to us.Your kind words have been gladly shared with Cat Han—she is delighted to have made such a positive impression.It would be our pleasure to welcome you back again soon. We look forward to offering you another memorable and comfortable experience. Best Regards, Wendy Ren, Guest Experience Manager
Tài Khoản Khách
Sofitel Executive Club Deluxe Double Bed Room
Lưu trú vào thg 5, 2025
Cặp đôi
22 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 3 thg 7, 2025
Everything 's fine except for the SPA service was unavailable
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客,感謝您的反饋與意見!很高興得知您對於此次的整體入住體驗感到愉快。關於SPA服務暫停給您帶來的不便,我們深表歉意——目前正在升級調整,不久後我們會重新開放,歡迎下次來體驗煥新後的服務!祝您順心如意,期待再次相遇!此致,任雯 Wendy Ren , 賓客體驗經理 Guest Experience Manager
_WeChat276252****
Phòng Đôi Cao cấp
Lưu trú vào thg 1, 2025
Cặp đôi
4 đánh giá
10/10
Nổi Bật
Đăng tải vào 5 thg 2, 2025
good location and perfect service of the staff shauna and jerry !
Dịch
Phản Hồi Từ Khách Sạn: Dear valued guest:Thank you for choosing Sofitel Guiyang Hunter and sharing your stay experience with us. We are very happy to see that you spend a wonderful time here, as the French Luxury brand of Accorhotels ,we are born to deliver great service for our precious guests. Beliving that your encouragement is a great inspiration to our team. We will continue to provide our best services and looking forward to seeing you again soon! Best Regards ,Wendy Ren, Guest Experience Manager
M372968****
Sofitel Executive Club Deluxe Twin Room
Lưu trú vào thg 7, 2024
Gia đình
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 30 thg 8, 2024
设施:good 服务:perfect
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客,您好!非常感謝您對貴陽索菲特酒店的認可與好評,我們會再接再厲不辜負您的信任,繼續為每一位賓客都帶來滿意的入住體驗。再次感謝您對酒店的認可,我們誠摯地期待您的再次光臨,祝您旅途愉快! 此致, 任雯 Wendy Ren 賓客體驗經理 Guest Experience Manager