No.33 Dusi Gaojiaqiao Road, Nanming District, Guiyang, Guizhou, ChinaXem thông tin khách sạn
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9.3/10
Rất Tốt
6917 đánh giá
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Vị trí9.3
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perzperz
Phòng Đôi Cao cấp
Lưu trú vào thg 9, 2025
Khách đi công tác
4 đánh giá
10/10
Nổi Bật
Đăng tải vào 18 thg 10, 2025
Front service is very nice and Rabby give us some specials guizhou gift. The bed was very comfortable and the breakfast was very delicious with local specialties.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest; Thank you so much for your kind words! We're delighted to hear that you enjoyed our front service, the special Guizhou gift from Rabby, the comfortable bed, and the delicious breakfast with local specialties. Your appreciation has been warmly shared with Rabby and the entire team. It's always our goal to provide a memorable experience for our guests.We look forward to welcoming you back for another wonderful stay in the future! Best Regards,Wendy Ren , Guest Experience Manager
Kieranxiangyu
Phòng Đôi Cao cấp
Lưu trú vào thg 9, 2025
Nhóm bạn
36 đánh giá
10/10
Nổi Bật
Đăng tải vào 18 thg 10, 2025
room is great service is warm
location is perfect especially duty manager.shauna ,olivia ,they are helpful and really nice
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest;Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our great room, warm service, and perfect location.It was our pleasure to have you with us. Your special mention of Duty Manager Shauna and Olivia has been gladly shared with them. They are truly motivated by your kind words. We all look forward to welcoming you back soon for another fantastic stay! Best Regards,Wendy Ren , Guest Experience Manager
Hung Kong Chi
Phòng Luxury
Lưu trú vào thg 3, 2025
Khách đi công tác
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 14 thg 4, 2025
I had a great stay at the hotel and guest service managers from ground floor to lobby level are friendly and proactive in offering assistance. Special remarks to Miss Shauna for her efficiency and welcoming character to handle guests’ request.
Dịch
Phản Hồi Từ Khách Sạn: Dear valued guest:Thank you for choosing Sofitel Guiyang Hunter and sharing your stay experience with us. We are very happy to see that you spend a wonderful time here, as the French Luxury brand of Accorhotels ,we are born to deliver great service for our precious guests. Beliving that your encouragement is a great inspiration to our team. We will continue to provide our best services and looking forward to seeing you again soon! Best Regards ,Wendy Ren, Guest Experience Manager
HUEYSUNG
Phòng Đôi Cao cấp
Lưu trú vào thg 3, 2025
Một mình
3 đánh giá
10/10
Nổi Bật
Đăng tải vào 22 thg 4, 2025
Really beautiful hotel with great view & location. The breakfast quality is exceptional.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for choosing our hotel and sharing such wonderful feedback! We’re delighted to hear that you enjoyed the stunning views, prime location, and exceptional breakfast quality. Creating memorable experiences for our guests is always our goal, and your kind words truly inspire us. We look forward to welcoming you back soon and continuing to provide you with outstanding service! Safe travels, Wendy Ren,Guest Experience Manager
Tài Khoản Khách
Phòng cao cấp 2 giường đơn
Lưu trú vào thg 2, 2025
Gia đình
3 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 12 thg 4, 2025
We were really satisfied with the room design – it was both Instagrammable and comfortable, and the view was absolutely lovely! The location of the hotel is quite good too – just around a 12-minute walk to the metro or bus, which made getting around the city very convenient.
Special thanks to the captain during breakfast; his service was truly top-notch. He consistently checked on guests with a warm smile, which made our mornings even better. Also, a big shoutout to Rabby for kindly assisting us when we asked about taking the bus around the city – really helpful!
There was just one issue we encountered during our stay. On the first day, we noticed that the hair conditioner couldn’t be pumped out and the hair dryer wasn’t functioning well. After we reported it, the team responded quickly by providing bottled conditioner and a replacement hair dryer – which we appreciated.
However, a few days later, housekeeping took away the replacement conditioner bottles, and we were left without any again. When we brought it up a second time, the team finally discovered that the original conditioner pump was broken and fixed it immediately.
While we’re happy with how quickly the staff responded, we do feel that for a 5-star hotel, it’s important to ensure that room amenities are checked thoroughly before guests check in.
Overall, we still had a great experience and appreciate the excellent service from the team!
The place was nice , and the location super good for going around the old city . The room and views were amazing, the breakfast fantastic , i think the most variety of food i have seen in all the hotel i have been. The room could be cleaner it have a smell of oldness inside since the ventilation system wasn’t so good . And some of cloth chairs sealing and floor have marks and stains of previous stay. The shower was super old style have to regulate your self the temperature between hot and cold and pressure of the water on shower not strong and also not adjustable in the high. The bathtub perfect to relax and the pressure there very good .
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for choosing to stay at Sofitel Guiyang and for taking the time to share your detailed feedback regarding your recent experience.We are truly delighted to hear that you enjoyed our prime location, stunning room views, and the extensive variety of offerings at our breakfast. Your kind words regarding these aspects are greatly appreciated and will certainly be shared with our team.At the same time, we sincerely appreciate your constructive comments concerning the cleanliness, ventilation system, and shower facilities in the room. Please rest assured that your feedback has been promptly communicated to our Housekeeping and Engineering teams for immediate review and necessary action. We are committed to enhancing our deep-cleaning protocols for upholstered furniture and improving the maintenance of our facilities to ensure a fresh, comfortable, and fully functional environment for all our guests.Your insights are invaluable to us as we continuously strive to elevate the quality of our service. We truly hope to have the opportunity to welcome you back in the future and provide you with a more flawless and memorable stay. Best Regards,, Wendy Ren , Guest Experience Manager
Tài Khoản Khách
Phòng Suite Sofitel
Lưu trú vào thg 2, 2025
Một mình
4 đánh giá
10/10
Nổi Bật
Đăng tải vào 8 thg 3, 2025
This is a great hotel to stay in with amazing views and amenities. It’s always a pleasure to stay here. The staff is always helpful and I’m so glad I met Shauna (Wang Cong). She was very helpful and was able to speak fluent English (which is really helpful when your Chinese isn’t the best)
The second time I came to Sofitel Hotel, It's really a great stay experience.Victor and Flora at the front desk are really great.Presented New Year gifts and fruits, and upgraded the room.
Everyone was nice at Sofitel and kids enjoyed the hotel buffet and pool. Hotel is centrally located so it’s a short walk to 甲秀楼。 Thanks for a lovely stay.
Overall, it did not meet our expectations, especially when compared to another hotel we stayed at in Guiyang. The room amenities were in poor condition, and both the pillows and bed were less than comfortable.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. Your comments are invaluable as they help us identify areas for improvement.Regarding your concerns, We have immediately inspected our rooms and are replacing any worn-out items, including upgrading select bedding options for better support. and we strive to provide consistent, high-quality hospitality, and we regret that we missed the mark this time. Our team is reinforcing training to ensure all guests receive attentive and personalized care.We would love the opportunity to restore your confidence in us. Should your travels bring you back to Guiyang, please contact me directly and I will personally oversee your reservation to ensure a seamless and comfortable stay.Thank you again for your feedback, wish you a safe travels, and we hope to welcome you back for a much-improved experience. Best regards, Wendy REN, Guest Experience Manager
Tài Khoản Khách
Phòng Đôi Cao cấp
Lưu trú vào thg 2, 2025
Khách đi công tác
1 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 31 thg 3, 2025
Hotel is nice, staff are polite and helpful. Their Desk Relation Manager Shauna 王聰 is very impressive.
Phản Hồi Từ Khách Sạn: Dear Valued Guest; Thank you for your wonderful feedback! We are thrilled to hear that you found our front office colleague-Cat Han, to be warm and helpful during your stay. Providing sincere and attentive service is at the heart of what we do, and your recognition means a great deal to us.Your kind words have been gladly shared with Cat Han—she is delighted to have made such a positive impression.It would be our pleasure to welcome you back again soon. We look forward to offering you another memorable and comfortable experience. Best Regards, Wendy Ren, Guest Experience Manager
Tài Khoản Khách
Sofitel Executive Club Deluxe Double Bed Room
Lưu trú vào thg 5, 2025
Cặp đôi
22 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 3 thg 7, 2025
Everything 's fine except for the SPA service was unavailable
good location and perfect service of the staff shauna and jerry !
Dịch
Phản Hồi Từ Khách Sạn: Dear valued guest:Thank you for choosing Sofitel Guiyang Hunter and sharing your stay experience with us. We are very happy to see that you spend a wonderful time here, as the French Luxury brand of Accorhotels ,we are born to deliver great service for our precious guests. Beliving that your encouragement is a great inspiration to our team. We will continue to provide our best services and looking forward to seeing you again soon! Best Regards ,Wendy Ren, Guest Experience Manager