Tài Khoản Khách
22 tháng sáu, 2023
My overall experience at the hotel is far from pleasant:
1) Do not accept international visa card for payment. They are not ready to accept foreign tourists - when I say foreign, I mean from outside China. This hotel is located in Guilin, small city, largely dependent on tourists (in this case their local tourists)
2) Location - right on the pedestrian street where food, clothing, sourvenir stalls are allocated. Why is this an issue? Taxi cannot stop there we have to walk 300-400 metres with our luggage to the hotel!!!
3) Unpleasant incident happened with a room "cleaner". The hotel director/manager was informed who "promised" me over the phone that she would investigate and get back to me but when I left the hotel the next day, nothing about the investigation was heard from her.
I would asked that Trip.com do not list them as they are obviously not in the right spirit to welcome overseas travellers, despite us being quite a fluent Mandarin speaker.
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