Regency Salgados Hotel & Spa

Despite the hotel's high rating reviews, i believe it has not met the expectations due to its cost and what I experienced. First, for an hotel of its type and location, parking should be free for guests and not be paid, they even charge for different types of parking (uncovered or covered) but its the same outside parking location... Then the reception, you have some employees that are happy to welcome you and helpful and others who seem like they're always sad or mad. This shows bad management and probably bad working environment. The reception is also slow... The rooms are big but despite looking modern, you can see that it's lacking maintenance and design choices are bad. First, the toilet paper roll holder just doesn't work and the roll always falls out, then the hair dryer provided was not working. The shower drain is easy to clog and the water does not drain easily so the water overflows. The bath towels provided were dirty and had rests of dried pigeon poop on them... it was disgusting. The bedsheets also had weird black spots on them. The breakfast was good and had good variety but the employees there seem to be sad all the time...

The service was good as the staff were always keen to help. The location is at a walking distance to the Gale beach. However, there were flying ants keeping coming into the room, although hotel helped us to clean up for once.

A really lovely stay! We will be back