Red Level at Gran Melia Palacio de Isora

My wife and I stayed in a lovely room in the adult’s only Red Level. We were n the first floor corner, and had a Bali-Bed outside our porch that was great. They have the largest infinity poo in all of Europe, and too many other pools to count. The Pangea restaurant was amazing wit it’s varied options or well prepared options, as vegans it was superb. My wife and I caught a bug on our prior trip that became ore symptomatic there, and the staff helped us find a pharmacy and recommended free room service, and later on that day, called our room to check on us and see if we had any needs – twice. Off grounds the black sand beaches and February crashing waves are spectacular. Loved every moment (except the sick part). Wish the Canary Islands were closer to Chicago. The staff are rockstars.

From arriving to departure we were continually impressed by the hotel. The level of service was excellent throughout our stay. Our room was ocean facing and it was spacious, comfortable and clean. The Red level pool and garden were both very clean and well maintained as was the rest of this huge hotel. It was probably the biggest hotel we have ever stayed in yet it felt personal and was very well designed into different areas that all felt much smaller and great to explore. The restaurants were varied but with plenty of choices to suit all tastes. The Red Level was superb with drinks and nibbles provided throughout the day and afternoon tea at 5pm it was well worth the extra expense. The hotel was exceptionally well run with fantastic staff who were friendly and professional, they went out of their way to make suite you were having the best time. A big shout out to Ray and Jose who were so lovely to us and really made us feel welcome and appreciated. This was a last minute booking to get some sunshine and we thought that a Melia hotel would fit the bill but to be honest we did not expect it to do amazing. Thank you for making our week so full of sunshine in every way, we will definitely return very soon.

We revisited the RedLevel after staying here for our honeymoon in 2016. Another lovely stay overall, staff friendly, junior suite with ocean view/jacuzzi was perfection and we spent each evening here. Nami and Duo restaurants were excellent - agree with other users to book ahead to avoid disappointment with bookings. A few things have changed though, and unfortunately not for the better. 1. Things that used to be included as standard in the RedLevel are now part of the Circle membership (exclusive paid membership which the Melia is heavily pushing - this is the second holiday to the Melia in the last year where staff have come round trying to sell this to us). Some of things we were most excited about to experience again like the special items on the menu like the Chateaubriand and Seabass in the Bistro were not available to us and to circle members only. The restaurant didn’t let us pay the difference in price which seemed strange to upgrade the menu. They did offer 30% off the price but given you’ve already paid for the standard menu seems very odd and unfair so you would end up paying more than what is the price on the menu (standard included plus 70%). This is the same for other restaurants including the Terrasse. The Teppanyaki restaurant was now also not available to us as non-circle (and now circle members get priority on restaurant bookings over the RedLevel) and pool concierge was completely missing (they used to provide suncream, fruit several times, glasses cleaning, drinks etc). Self-service only now from a well stocked up area. It used to be a truly 5 star service and experience, but now seems to be a 4 star (still lovely, but not what it once was). 2. La Terrasse meal. This is Melia’s flagship restaurant and not one to be missed, the presentation was exceptional and very special, except the last course of the tasting menu never arrived which was a sad and disappointing end to the evening. We sat there for over 30 mins waiting for the last course excitedly after the waiter told us about all the food that would be coming and then had to ask what was happening to be told there was none (no forewarning) despite being the 2nd table of the evening seated. It was also a very long meal of nearly 3 hours. At the same time, all attention and service turned to some people we later learned were there to assess the restaurant for their Sol award. We did give feedback to the reception who apologised and said we should have been offered an alternative dessert (probably from one of the other menus being offered). 3. Room service: Garments to be ironed were not taken on two different occasions (despite this being a complimentary service), no turndown anymore etc. Seems that the ‘little’ touches were missing which made it special. One staff member we fed back to said that many guests had made the same observations and they had a lot of complaints - seems the hotel needs to decide what it is and isn’t. RedLevel used to be fantastic, it now feel