Just Stay Resort

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My room was a luxurious suite with private bath tub (around hkd 3000 for two nights including breakfast). Hardware is definitely exceptional. However when it comes to service it is below standard: 1) front desk - service was poor without any greetings such as bell boy. Front desk officers were unhappy without any eye contact when they talk to you. No hospitality at all; 2) breakfast - the quality both food and service were not up to a 4 or 5 star service. Table was not clean, staffs were almost unfriendly, except one female manager and one staff, all staffs were rushing their task and unwelcoming. I believe the hotel management need to motivate their staff ,otherwise, people won’t come again. 3) Amnenties - room is a luxurious suite with private bath tub, massage chair, kitchen , dining table and queen bed. The tub was not very clean, with water splitting . Such a waste as their service was not meeting the standard of what it is expected to be a 5- star resort. (The environment, garden were nicely decorated indeed) The Hot Spring pool is well known but I have’s try so cannot comment. I won’t come to this resort again, if the service of the hotel haven’t improved. And I won’t recommend travelers with kids who is looking for a family friendly and good service resort. P.S.: Parking spaces were spacious and free

Good to go with family

With restrictions lifted and travel businesses growing across Greater China, we 're looking for a better place to step down and explore more great places to go in greater bay area.   We took great pleasure in seeking a memorable stay at "JUST STAY" resort, which the memorable stay had experienced and also encountered some annoying situations that could affect our stay.   The exhaust fan made a huge noise during the night, not me and also our company had an impact on the other rooms. It was supposed to be machine aging , and the hotel couldn't fix it.   The hot spring pool had more than 30% under maintenance or CLOSED for some reason, even the indoor children's play area had CLOSED as well.   We look forward to the hotel's recovery and service improvements in the near future.

酒店環境挺好，風景優美，各種養生泡池一應齊全，房間舒適，客服服務周到，尤其是前台的小何，態度很好還給升級了房型，晚上在酒店中餐廳用餐，出品還不錯，走時遺漏了背包，服務員跑出來主動還包，印象不錯，有機會還會再來。

房間空間大，衞生乾淨，舒適，性價比高。孩子和長者玩得很開心。 特別感謝前台何秋萍小姐姐為入住做好指引工作，細心服務，還有張鍾健小哥哥熱情服務，讓我們賓至如歸！