Các đánh giá Ascott IFC Guangzhou

Today I had an experience with the front dest customer service where they inconsistently applies charges to breakfasts. They never charged my son before and on this particular stay it is the Canton fair. Because of the influx of people they now decided to charge the breakfast fee. I phoned the front desk to explain and they just referred to their policies not listening to may complaint of inconsistency. Later he transferred me to a second person which the assistant explained the sitution. This assitant asked me “how can I help you” acting like he had no idea. His english competancy was not strong as he asked me to repeat and speak slower. I decided that after breakfast I will go down to sort out the situation. When I arrived at the front desk, they showed me the policies, again not caring about the distrust formed due to the inconsistency intill I showed them my previous payments and bookings on paper. By this time the front desk person (Luo) who has been speaking to me in English, stopped making eye contact, put on his mask and refused to talk to me. He called another person over to tell me I should please wait for the manager. I was very uspet by the way I was treated. The manager tried to fix the situation by giving us the “half price” breakfast off to keep me as a loyal customer. I am very dissapointed by their customer service and I am unsure if I will support this brand again after this experience.

第一次入住，乘地鐵到珠江新城站之後要找了一陣子路才找到酒店位置，如果可以有地鐵出站口的指示會好一點。酒店周邊都是商場食店，購物吃飯都很方便，予訂的是一房的套房，最後給我們升級了兩房，廳房都很大，還有兩個洗手間。酒店有裝修過，傢具、電視明顯是舊的，但可以接受，是一家人出遊的理想之選。

位置非常不錯，服務很好，房間不錯👍

很好 環境服務位置都很好

今次是家庭出行，訂了一間三房一廳得套房，房間非常乾淨及配套齊全，附有廚房、廚具及洗衣機，方便住客煮食！

非常舒心，配套設施也很給力。

位置出行確實很方便，基本沒有提供任何服務，設施老舊一進去還有發黴的味道，價格還是2200定的，非常差的入住體驗

地理位置極佳 view很棒 房間整體裝修風格不錯 每個房間隔音效果很好 衞生狀況和服務都不錯 唯一美中不足的是 浴室門有點陳舊導致洗澡會往外滲水 反映後由於工作人員疏忽忘記報修 導致第二天還是漏水 由於我們當天要離店 前台給我們延時退房+送女兒一個酒店logo的玩具熊以示歉意 工作人員態度可以 解決問題算是中規中矩吧

再次入住，依然感歎酒店風景和位置無敵，特別適合家庭出遊，六樓的小花園也有驚喜，以後再來廣州首選推薦。

Lý do chính là gần Lãnh sự quán Mỹ và có máy giặt. Trong phòng có mùi hôi và bếp thì đầy dầu mỡ, mặc dù tôi không nấu ăn nhưng sờ vào có cảm giác khá khó chịu. Phòng tắm còn có mùi lạ... Điểm chỉ được tính cho vị trí.

酒店服務態度傲慢，對中國人先説英文。 會籍積分制度存在霸王條約，攜程約定，衹有銷量房源可以積分。個人會籍在前台無法查到，前台歧視攜程預訂客人。相關問題與酒店以及雅詩閣中國投訴多次無果，相應的希爾頓和萬豪沒有類似問題，自己真實體驗，蔑視中國消費者的企業應該讓他滾出中國，後續會繼續像有關部門反應維權

房間以及酒店的服務都是配得上五星級的 去哪裡都方便 特別適合帶孩子出門 即便不出去在酒店待着也是很愜意的 熱水器足夠用 沒有焦慮 布草也很乾凈舒服

房間很大，

very nice location .. easy to go anywhere .. also next to subway