Shalinda
ngày 13 tháng 1 năm 2025
Having stayed at several Atour properties, I can confidently say this location is the best of them all. The staff here go above and beyond to provide exceptional hospitality, making you feel truly cared for.
On my first night, I encountered a problem with the heating in my room. The staff responded quickly and did their best to resolve the issue. When it couldn’t be fixed, they immediately arranged for me to switch to a new room—no hassle at all.
The daily housekeeping was impeccable. My laundry was done perfectly, and I was impressed by the trustworthiness of the staff. I left valuables and even money in the room (intended as tips for housekeeping), but they never took it, which speaks volumes about their integrity.
On my last day, I unfortunately had a fall in the room—entirely my fault—but the staff were incredibly kind and thoughtful. They helped me out and made sure I was okay, which I deeply appreciated.
Overall, this hotel is worth every cent. The combination of excellent service, friendly staff, and a genuine commitment to hospitality makes it a standout experience. Highly recommend!
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