Jordan
22 tháng ba, 2024
I recently stayed at Comfort Suites, and unfortunately, my experience was far from satisfactory. Firstly, some of the employees were rude and unhelpful, which immediately put a damper on our stay.
Moreover, upon checking in, we were never informed that the pool was closed. This was particularly disappointing as my 4-year-old daughter was eagerly looking forward to enjoying the pool during our stay. The lack of transparency about this major amenity being unavailable was a significant letdown.
To make matters worse, when I requested to check out early and receive a refund due to the pool closure and the overall unpleasant experience, the staff refused. This lack of flexibility and understanding towards our situation further added to our disappointment.
Overall, I would not recommend Comfort Suites based on my recent stay due to the rude staff, lack of communication about amenities, and the refusal to accommodate reasonable requests for a refund.
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