Portland Suites Airport East

Very horrible I canceled my room and they still charge me now I’m out $$$

It’s been almost a month since I visited the hotel and opted Not to stay there.The last words I had with Nareech the front desk person on duty as I was leaving he said to me ,”No I would not be charged, “I was implicit, ( this isn’t my first rodeo) Will I be charged ? No. he said .I was charged. After multiple calls over 3 weeks ( I spoke to 5 different employees) with everyone playing dumb “ we don’t know when he’ll be in “ I called and spoke to him . He screamed at me for 2 minutes not allowing me to understand why I was charged after our very clear understanding I would not be charged. He proceeded to fabricate a narrative to fit his reason for charging me. Called me a liar. I called back trying to talk to him , same screams same result. One more time this time I asked to speak to his boss. Julia, he tell me she’s in tomorrow morning , it’s tomorrow morning and , she’s not there Tatiana doesn’t know when she’ll be in AND wont give me her last name. Today it’s not about the money, this person is to volatile to be in customer service and clearly has ( as I recognized when I checked ) in serious emotional issues.

This hotel is under significant construction, and they do not disclose that on their website. We could tell the lobby was under construction, but we had no idea that there would be Construction at 7 a.m. on the first and third floor. We had hammers and nail guns pounding into our ceiling at 7. Literally in the room above us! The rooms are nowhere near what is pictured. We had a room with slashes in the drapes, holes in the floor, a torn sham and exposed drywall in the bathroom. There was also something left in the bathroom so I'm not sure the bathroom was cleaned?? There was no manager on site to take a complaint and the clerk just kept telling us she couldn't do anything about it. The poor thing needs a new job!! There was also no breakfast served. That option was listed in the description but was not in the amenities section so probably our fault for overlooking that. The Manager, Julie, did not respond to my emails and actually hung up on me when I called to ask for a partial refund of the room.