Tài Khoản Khách
ngày 6 tháng 5 năm 2023
When I looked at booking this Inn, I should have known better going by the 2 star review everywhere else. I booked with them and then 2 hours later found out that they had construction on site that they did not disclose to their customers, so I immediately canceled this booking as we were traveling with young children and just didn’t want any issues. When you cancel within 24 hours, there is no fee. Thismorning Greenfield tried to charge my card and was denied, Thankfully. First, I had already canceled 2 weeks prior and ALSO they state on their site that they do not charge your card until check-in incase you chose another payment method, that’s not true! They charge the morning before you even arrive. I emailed the owner after trying multiple times to call. Stated everything above and his response was “Your reservation is still showing confirmed, so I'm not sure why you think it was cancelled Minor construction on the house would not put your child in danger at all, so I'm not sure why you think that's a reason to cancel... However since you did not provide us with a valid credit card, I'm not able to charge you the cancellation fee, so please rest assured knowing you have screwed over a small business. Thanks, and please do not book with us again” and then proceeded to call me a Karen and how entitled I was, which couldn’t be further from the truth. Extremely unprofessional and I truly can’t even believe he would speak to someone that way. This new owner is awful, wish they never sold this Inn to him. Go elsewhere! Don’t even bother staying here.
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