Extended Stay America Suites - Rochester - Greece

This place was dirty and the other reviews made it sounds decent.reminds me of a motel 6 that people actually live in.it was run down And overpriced staff was nice but that's about it if your going to pay that kind of money it shouldn't be for a sketchy place like that

Very dirty. Dirt on floors; nothing dusted; toilet dirty; waited 11/2 hrs to someone to come to room as couldnt get tv to work properly Person that came to room had bad attitude toward us; Toilet paper holder missing in bathroom and had to use unwraped toilet paper sitting on back of toilet; etc….

The pictures posted on ******* are not realistic! Most of the hotel room doors have a crack between the door and the frame that you can look through and see the bathroom inside! A lot of loud, strange people were walking around and standing outside all the exits and in the parking lot. We were given a room on the first floor and the noise above us was so loud, it shook the walls. The shower fixture was broken and the sink drain had no cover so all you could see was the plethora of matted hair and gunk in the drain. The stove top light was on constantly and the screen above it was bent and falling off. The floor was dirty and a light fixture on the ceiling had no covering; just an exposed bulb. The cover sheets were just two thin sheets on top of each other. After complaining to the front desk and getting no help, I called again and asked for a refund because there was no way we could sleep comfortably here. The front desk said she would refund me but “it’ll take a few days.” I don’t even know if I’ll get my money back. She wasn’t even at the front desk when we left, but there was a gentleman who was obviously under the influence standing there waiting, so I just grabbed my daughter and left the premises as quickly as we could! I pray we get our money back!

Perfect to spend the night. It's a good option to spend the night around Rochester. I attended a concert in the Kodak Center and the location was perfect. I needed to use internet during my stay and it was the dropping constantly. It dropped even when I was trying to upgrade my internet speed. I used my cellphone to have a reliable internet connection. Staff was very friendly and helpful. The grab and go breakfast was good. Cleanness was ok, however, there's some room for improvement. One of my towels was dirty. It was great to have a small kitchen, the fridge and sink were helpful.

Never stay there. I expect to be refunded 2 of 3 days. No wifi no tv. Said it would work 2nd day. It didn’t, so I checked out after 1 day. Prepaid 3 days to ******* with insurance. Requires documentation but the hotel couldn’t produce anything because there computers were down . What a disaster

This was dirty, smelly and unsafe. I had booked 5 nights and left after 1. The hallways smelled dirty and the bed linens smelled like curry. This is not worth paying to stay.