Hammock Hotel Rochester Niagara Falls

It said on Priceline that it was a Comfort Inn.....it is not! Has been dropped by Comfort Inn. It is now the Hammock Hotel. Desk clerk was very unprofessional. Had a cropped top on which showed her midsection. Sat crosslegged on a stool the entire time. Gave us our room card and we went out to get our luggage. When we got back in, she wanted our cards back. She had given us a room that wasn't cleaned. This was around 6:30 p.m. OK we go to next room and the door was open and someone was already occupying this room. 3rd room was OK. Elevator was filthy. All kinds of crud along walls and corner. Room was sort of clean. Very old and furniture was way past its prime were . The worst thing was when we got home we discovered we had been charged TWICE! Once for the night we actually had the misfortune to stay and once for a night 3 nights later. We were 600 miles from there on that date. We discovered this charge after getting home and checking our account. We have been trying to reach the hotel all morning but no one answers. If we don't get a refund, will be notifying the Rochester Chamber of Commerce.