Premier Inn Gravesend Central

We arrived early evening when it was already dark. On approaching the hotel it looked like the hotel had closed down. The lighting on the Premier Inn signage was off. The building behind the signage was cordoned off with iron railings and barriers. One or two workmen could be seen around the building which had sparse lighting in a few rooms. I drove in but there seemed no where to go so I reversed thinking the hotel must have been relocated. But there was no sign of a Premier Inn at another location further down the road. So I decided to call the hotel. No answer. I decided to drive back and perhaps ask one of the builders about the apparent disappearance of the Premier Inn. However, as I drove in the second time I spotted a car driving around the first building into a dark entrance. This road was not readily visible from the road entrance, especially in the dark. As we drove around the building we saw the reception of the Premier Inn and some dim lighting. There was a small but adequate car park. We queued at reception. There were two people in front of us. The gentleman at the front was complaining about the fact his heating was blowing out cold. He was not very happy and the receptionist had changed his room but she did not seem very welcoming. When it came to our turn we mentioned about the dark entrance and the fact it appeared that the hotel had closed down and were told that many people mention it. No apology or care. Why has this been left? Our room was freezing when we arrived. The heating did not work properly. We turned it up but it kept on going off every hour. I had to repeatedly reset it. Consequently as soon as we warmed up it was cold again. The cold water in the sink tap came out warm so we couldn't use it to fill the kettle. We had to buy bottled water. The hot water came out very slowly. Basically the sink tap did not work. We did not bother to complain as we felt this would fall on deaf ears. We had no energy after our long drive. We nearly never used the shower but it made sense to shower before we left with our itinerary the following day. As expected the shower was tolerable - just. There were 2 bath towels but only 1 hand towel. I had to ask for a hand towel at reception which was fine but it was rough like sand paper. We were only staying over the 1 night - thank goodness. I do not understand how a hotel chain such as the Premier Inn are unable to address these issues but I doubt I would book with a Premier Inn again.

Had a rather pleasant one night stay. The staff here are all super friendly, from reception to house keeping through to breakfast. Room was clean and temp was just right. I had overheard the receptionist talking to another about the water pressure being an issue and it was but it was manageable and they are dealing with it. Have to give a shout out for the breakfast. Freshly cooked and Probably the best breakfast I have had in a premier Inn. Food was hot , plentiful and tasty. Thank you Charlotte.

Lovely staff very friendly did enjoy my stay at hotel only disappoint was showers were not working properly my self and other guest saying with yourselfs were attending a wedding and couldn't even wash our hair properly hotel were aware of the problem so feel guest should of been informed of problem before arriving or checking in

A very comfortable stay with an excellent breakfast on both mornings. Thank you Kelsa and Charlotte for a great welcome!

My first impression as I a made the turn into the hotel was that I was in a wrong place due to the dilapidated building and empty car park in front of the hotel 😅 I drove round to the back and saw the hotel with loads of parking spaces. I was welcomed by a very pleasant lady at the reception, the check in and car registration process was seamless. The room was clean, nice and comfortable. Breakfast was made fresh to order, and the stay was worth every penny spent

The facilities were not acceptable. The water pressure for the show was very low, and hardly any water flowed. Also, the car parking was so tight, that I could not get out of my car. I would not connect to the ultimate wifi, so used the free wifi, which was slow and kept disconnecting. The coffee filter machine dispensed me a cold cup of coffee The TV was old fashioned and did not allow display from my laptop I ordered food from the restaurant, and I got warm pizza, without any condiments. The reception desk person didn't communicate properly or even smiled