Holiday Inn Express & Suites Grants - Milan

They had recently remodeled our room and it was very nice. The only problem we had was the shower door would not stay shut. It just needs to be readjusted. They had a good selection of items for breakfast. It is a very nice motel.

Avoid if you have pet allergies We arrived late and the hotel was booked up. Our third floor room smelled like urine in one area. I assumed from a pet as the hotel allows pets. The couch/sofa had short white hairs all over it. We placed a sheet over the couch. There was mold in the bathroom growing. Couldn’t switch rooms due to full capacity. This was a suite.

Very nice room. The hotel is being renovated so some of it is a bit messy, but that’s to be expected during construction. But the room was perfect!

Ehhh Breakfast not great. Omelets were luke warm, coffee tasted bad, and the creamer bottles were either empty or pumps didn’t work. The room itself was awesome!

This hotel is currently under renovation. It was nice and the bed was comfy. Would stay again despite being a little pricey.

The room was wonderful, the check-in experience was not. I was told when I checked in that ******* had marked me as cash and Holiday Inn doesn't accept cash. I was told that I had to call ******* and have ******* call the hotel to straighten this out. It took me an hour to accomplish this trying to manage the phone trees and the dead ends. I would think that the premier travel aggregator in the world and one of the most iconic hotel names in the world would be able to understand what each entity requires so that the process is seamless for the customer. Furthermore, I would think the two enterprises would have direct communication lines such that if a problem should arise one entity could speak to the other without the customer having to act as a go between. In my case, what was a problem between ******* and Holiday Inn became my problem in that I had to spend an hour of my time, after a long day of travel, to figure out how to get in touch with *******. The whole incident was frustrating for me and for the staff at Holiday Inn Express.