Archway House

My stay at the Archer house hotel was pretty nice and I found time to get settled and appreciate my surroundings of being in Grantham.

Booked here from 24-27th July 2025 as attending a family event. We chose the room in the garden, from the pictures on the website it looked bright had a nice space outside meeting our requirements as our mobility is limited. Looking forward to a much needed relaxing break we could not have been any more shocked when we arrived and were shown to the room as it was damp dark depressing with what I can only describe as a walk in prison Block shower! We advised the lady who was on check in that the room did not match what was booked, she called the Co-owner Mariusz and we expressed our concerns, not only to the false representation on the website to what in fact was the reality, the room the outdoor area outside the room and garden were a health hazard as the photos will evidence, I pointed out on my iPad to Mariusz the photos he has on his website which are clearly not a true representation of the property.He suggested room 5 and although this was on the first floor we decided as we had a long journey down from Scotland we would have to accept.Room 5 opened window, lucky not to lose a finger as it came slamming down as nothing to hold it up, shower door off rails rusty bolt, soap tray broken and jagged edges,. None of these hazards displayed any caution signs! 6 AM! machinery outside starts, no mention of this when Mariusz was allocating this room to us. Exhausted at this point and also very distressed we knew we could not stay in this room and especially as at the top of the stairs the tear in the carpet is an accident waiting to happen on a very steep staircase, especially when you have a mobility issue. We asked Mariusz to look at the issues in the room, his response was "It is not the Ritz" and "It is non refundable" we did not expect the Ritz, but we did expect honesty transparency and what was advertised on their website. Desperate for a solution we suggested to Mariusz that we transfer to the Angel & Royal hotel in the town which he co-owns with his husband Dean and pay any difference in cost, his response that's fine but this booking is non-refundable and again it is not the Ritz! At no point in this nightmare did Mariusz show any empathy or understanding, he would possibly benefit from training in people skills and customer services, qualities that Vicki who looks after House-keeping has in abundance. Due to Health & Safety concerns appropriate authorities have been notified.

For the price you pay, this is very good. I'll start with what I liked. Good location within a very short walk to town and to the river, where I went for a run. Toiletries include conditioner, which is rare. Receptionist was friendly. Bed was decently comfortable. My niggles? The bathroom, and some other parts of the hotel, smelled a bit of smoke. I could hear the TV of my neighbor. The duvet is very warm, even once the weather has turned warm, but they do provide a fan. The lighting could be better, especially in the bathroom.