Rodeway Inn

The room was clean, and the staff were pleasant. We were late checking in and had no problems at all. We will be happy to stay there again if the occasion should another trip north,

Arrived at hotel on a Thursday, only 3 cars in parking lot. I asked for 1st floor. Was told it was not available. I asked about cancelling and getting a refund. Suddenly, a first floor room was available. Went to the room and the light switch by the door didn't work. The table lamp didn't work. Had to walk all the way to the back of the room to bathroom to find a working light. Upon further investigation, I found 3 missing light bulbs in multiple lamps. I have photos of the mold in bathtub and dirty toilet. Socket by sink did not work, even after pressing reset button multiple times. When checking out, I asked for a receipt or other proof that I checked out on time. Received push-back from desk clerk on that, too. Because room was so dark and I had to use my personal hair dryer in a socket other than the sink area, I accidentally left it behind. I called the hotel 36 hours later, and was told nothing was found. That is not possible as I went from the room to my vehicle to my home-so desk clerk is lying. I had stayed in this same hotel 6-7 years ago. While not great, it was good enough then. This time it was absolutely inexcusable. I tried to leave a review, but could not. I tried to call and give a review, but a language barrier (including the desk clerk) kept me from doing that. All I received from corporate customer service was lame, pathetic platitudes. I didn't expect any refund or other compensation, but I expected to be taken seriously and not handed a company line of BS

Front desk staff, Palak was great. We checked in at a busy time. He was pleasant with each guest and didn’t seem stressed about the line of people waiting who were getting impatient. The room was clean and pillows were Awesome!! And bed was firm and nice to sleep on. And did I mention their pillows are the best hotel pillows I’ve ever slept on! And I’ve traveled quite a bit.

Best place in town for a week of fun with the family, as well as new furniture and clean rooms!!! Very close to all of the fun in town for families needing easy access to the beautiful beach. We enjoyed the stay and will be back next year. The employees were very helpful while we stayed, helping with extra towels, as we played at the beach daily. There were plenty of charging ports for the kids to stay playing games when we rested v.s. only one outlet in other motels around town we have stayed at in the past.

My daughter was seriously covered all over her arms an legs with bed bugs,and wen it was brought to the attention of the staff I was meet wit an argument and straight DENIAL..DONT STAY HERE PLZ,,...,......................................

first impression as I drove up was a run down, dirty look. I had used a booking app, and was inside the 3 day cancellation deadline. Check in was difficult as the couple working the front desk had a heavy accent and did not project their voices. Sign posted in office stated no breakfast due to Covid...on-line it was stated breakfast included. I received keys to the room and opened the door. Room interior was nothing as pictured on line, furniture was old, carpeting was old, bathroom was dirty. the only window was filthy, with part of trim/decor missing. Again, on-line pictures did not reflect the reality. I've stayed on old motels, needing to be refurbished, but nothing comes close to this establishment. As mentioned earlier, I used a booking app, with a firm cancellation policy, or I would have left and rebooked somewhere else. On-line check showed a 4.2 star, rating but if you hold on review it drops to 2, which is still too high. Don';t waste you time or money on this establishment until they update, refurbish and improve service, or quality received

The man at the front desk at check in was rude and dirty. Our room was clean but old. Thankfully our room was in the back as up front was the highway and noisy. Our tv didn't work had called and was told would be taken care of, it was not and tv never worked the three days we were there. Told breakfast when booking room. No breakfast. Would not recommend this place.

First room they gave us smelled moldy. My husband started having an asthma attack within minutes. Black mold was visible in the bathroom. The luggage rack was also covered in what looked like green mold. I give the place credit for providing (grudgingly) a different room. The second room (where we actually spent the night) smelled of cleaning products but it didn’t affect our breathing. Despite the smell of chemicals, the room was filthy (see photos). Grand Haven is a tourist town and rooms are generally expensive but this motel was extremely overpriced ($180 per night) for what it was. Frankly, I would not recommend it at any price.

OK, first of all it was a busy weekend and all the hotels were very expensive, so the cost was overpriced by a lot. Second, they didn't offer breakfast due to "covid", which was a cop out. Third, the rooms. Just not good. Our bathroom floor was dirty, our second room had blood on the hair dryer, cheerios on the floor. Our pillows smelled musty. The refrigerator had an ice wall but worked. I didn't want to walk around without shoes. They didn't clean our room after our first night. We told the front desk/owner and she just said "we can't get good help". Well, I said they can at least monitor their work. I mean, we saw the housecleaning people talking outside the rooms and eating rather than work in the rooms? And the first day, saw the cleaning person outside the rooms barefoot walking between the rooms? I understand the labor issues, but they could at least TRY to see what their staff was doing or not doing? They didn't care, so stay away.