Grand Forks Lodge and Suites

Friendly staff welcomed us and took great care of us. Served us with breakfast. Overall it was a great experience.

When we first arrived we showed up at 2 the guy said check in is at 3 and his boss wouldn’t be happy if he checked us in, we travel A LOT and most places by 2 will have some rooms ready to go, the cleaning staff were having a hard time keeping up with the turnover and actually talked about quitting from down the hall with the front desk person and she said take me with you! So not a great impression so far. Guy suggested we can go for a swim till room was ready which we did. After the swim my hubby went to ask for towels cause there was none and he said the girl was rude about it. First room we were put in was dirty and used towels left from last guests. Guests above us were horribly noisy and when we let front staff know they could care less or didn’t believe it till we took them to our room & let them here the amt of noise. They apparently talked to the ppl upstairs but the noise didn’t change. Once we came back from dinner they moved us to a different room that was much quieter and a lil cleaner. ( found garbage behind the couch when we opened it up for the bed) We again went for a swim and no towels, not once during our stay did they have pool towels. I asked if I could speak with the manager and on the day we were leaving turns out the girl was the manager and she had a very poor attitude and leadership skills which is obviously reflected and passed onto her staff. I let her know I’d follow up with the chain, she was unapologetic for the cleanliness of our rm.

Not the friendliest staff. The graveyard front desk guy was very rude, he had zero customer service skills. Otherwise, the stay was fine.

Nice hotel, large breakfast selection, great coffee available 24/7. Unfortunately pool was under repair, but price was fair.

The only thing we noticed that could have been improved was the hair of previous guests on the blankets and some of the bedding in the room. Appreciate the want to save water on laundry, but …

We have stayed at this hotel for years. Love this hotel!!! But…. Renovations and improvements are needed. Time to start replacing some furniture. Pool was clean but could use a good painting so it looked clean.

Check in time 3：00pm. Receptionist can't accept check in 15 mins before 3pm, even room is cleaned. Not friendly service.

Really good spot. Rooms were spacious. Bedding was dirty. We had to change the sheets ourselves. They are understaffed, but the staff who was there was working super hard to give a nice experience. Breakfast was good. Hot tub could use a cleaning.

I always enjoying staying here from time to time. It's convenient, comfortable, clean, quiet, and comes with a great breakfast. The staff is always friendly. Parking is easy, and there are plenty of options nearby for food. Thanks so much for another great stay!