Hilton Garden Inn Grand Forks-Und

This was a very nice clean hotel with a nice room. Front end staff when we checked in was having to take call after while checking us in as we could hear three different people in the room behind her laughing and talking loudly. Why would the floor manager allow front end staff to have to handle that all on their own while also checking people in? Food service for dinner was expensive with small portions and very very slow service. It was tasty. Breakfast was small for a Hilton and very over priced. We will not stay at this hotel again and it was a good reminder of why we are staying less and less at Hilton hotels.

While the hotel is nice (on site restaurant that is tasty and affordable, 24/7 coffee and tea, clean and comfortable rooms and public spaces, nice outdoor patio), the real crown jewel of this hotel is the staff. The front desk staff (Alicia) came to our rescue many times during the stay and went above and beyond. Let us store our luggage when we arrived earlier than expected, helped us find our way around, made sure the rooms were right, even gave the kids a little token from the treasure chest. If you're staying with younger kids, this is the place to go. The only downside was the value for breakfast- I've had better at hotels where breakfast is included.

I picked this hotel because of proximity to UND and because it has a full-service restaurant. I didn't want to have to get out in the evenings when the wind chills were in the -20s to -30s. The room was a nice size, and the bathroom was pretty modern, but beginning to show a few signs of signs of wear. The front desk staff was not overly friendly. The worst experience was ordering dinner. They have the option of room service or picking it up yourself. I went down and got it, which is fine. But it took several times of calling to get someone to answer the phone. The person who it answered, who it turns out was the only person down there (server/cook/bartender, etc), was surly and out of it. When I got down to pick up our order, it was clear this individual was not fully coherent. He was not friendly. I ordered a cocktail and it was the worst old fashioned I've ever had. As was the meager Caesar's salad I ordered. My companion had the grilled cheese and fries, which he said were mediocre. To top it all off we got all the way to the room and there was no silverware in the bag, and I had to go all the way back down. Check-in and check-out on the app were easy. I didn't believe the lower ratings of this place because Hilton Garden Inns are usually so nice, but this experience was less than satisfactory.

This is your typical Hilton Garden Inn. Clean rooms. Good services. Restaurant and bar. On the IND campus. Good location near I-29! I gave this a 4 based on the service. Upon arrival I had a card welcoming me as a Diamond Member. I received a call from the front desk asking how my room was. Great follow up. Thank you!

All good except a Hilton desk clerk released my cell phone number to someone without my permission. Unacceptable. There is no way they can justify this. Especially since the clerk called me on the room phone and told me they needed to update their record so please verify "your" phone number. Lied then violated my privacy.

On the good side, the bed was comfortable and the room was quiet. I am a Diamond member with Hilton and have been for many years so I have a lot of experience with the Hilton properties. I typically don't do negative reviews but this stay needs to be reviewed. This is not a typical Hilton Garden Inn and I was very surprised by how bad the breakfast was. I had stayed in the Hampton Inn nearby in Grand Forks a few weeks earlier, and the free breakfast and the service at the Hampton was far superior to what is served at the Hilton Garden Inn. The cold breakfast was $9.95 and very limited. Instant oatmeal you made by adding hot water, a few cold cereals, some picked over fruit , yogurt, bread and a toaster. For $12.95 you could add in the scrambled eggs and meat from the steam trays. At most HGI's if you want a fried egg they will make you one as part of your order. I asked for two fried eggs and they were going to charge me for a $12 breakfast egg plate on top to the buffet. It was mostly self-serve, and they used cheap plastic silverware. The self-serve coffee was gone by 8:45 am, and when I asked for more they just brought me one cup. I asked why they didn't refill the thermos at the self-serve station and they said they weren't allowed to have coffee out after 9 am (or 8:45 in this case). never seen that before in a HGI. My only thought is that the food service at this property is managed by University of North Dakota catering, which might explain the low (or non-Hilton) standards. I hope that is the case. When you go to the desk have the hotel phone number handy, because the desk staff stays retreated somewhere in the back. If you call the hotel while you are standing there they'll come out to answer the phone. Finally (although this may not be unique to this property) is that even though my room was spacious there is no place to put your clothes if you unpack. The closet was about 18 inches wide so you could hang up a few things, there are no dresser type drawers, no drawers in the small nightstand, or in the bathroom. If I had been the for a week-long meeting I don't know what I would have done with all my things. I couldn't imagine furnishing my own bedroom this way and can't understand why anyone would think this would work for their guests. I would say the staff I interacted were generally nice and tried to be helpful. My guess is there is a severe management problem here. Now I see why the Hampton in Grand Forks is often sold out and there always seems to be rooms at this HGI.