H10 Playa Meloneras Horizons Collection

台盆下漏水發黴，但是浴巾偏偏是放置在這裏，電話前台兩次花了兩個小時才送來新的，房間也很老舊了，雖然有維護，但質感很差。晚餐的自助做的不錯，住了四晚沒有重樣過，菜品質量很棒！

This hotel is architecturally very beautiful, with beautiful garden, different cacti, nice swimming pools, lots of space, good bars, good food . During the stay (December 2024) it was extra very nicely decorated with Christmas atmosphere lights. So, this is 5 out of 5? No, because of a 'everything can be better' and another problem , for wich this hotel is not solely at fault , but it brings the overall total rating down. RECEPTION. Upon arrival, check-in takes quite a long time, especially if several people arrive at the same time. You do get a welcome drink while waiting until it is your turn, but that should be able to be arranged more quickly. Whe had also to pay 100 Euro deposit at check in, a little bit strange. When asked later a reception employee for more information about the use of a hotel membership card (see further), this someone from the reception staff could not answer our questions clearly and completely. This cannot be called good. ROOM. Booked a double standard room. One sometimes reads that these rooms are worn out. It is true that the materials such as the floor and furniture , look a bit dated (hotel is about 20 years old), but our room was not worn out . Those who do not want the very latest new styles do not really need to book renovated rooms, as the unrenovated ones are said to be worn out. Our room was very practically furnished and everything worked perfectly. Good air conditioning and a good fridge. However, the bathtub was slightly sloped in shape and became slippery when using the shower. An anti-slip mat would be useful here. Unfortunately, none could be found. RESTAURANT(s). The buffet restaurant is well laid out, with mostly plenty of space between tables. The quality and taste of the food were generally good (breakfast and dinner) . An effort is made to add extra refinement to the food by displaying dishes in smaller quantities, which prevents waste and keeps the dishes neat. It was well replenished, but sometimes, for certain products, it felt like 'don't take too much of this,' a sort of stinginess. We also found that compared to other hotels of the same category and price range, the variety was somewhat lower, and after one week, almost everything started over again. Not a problem if you stay for one week, but it could be improved." The 'à la carte' restaurants. The use and especially the reservation times and the time you can spend eating - seemed confusing and unclear to us. For example, you could reserve a meal time - with one hour between two services - where an hour is actually too short to eat pleasantly and comfortably, is not what you like for a ‘ special ‘ meal. We did not understand the system, because in the end we were in restaurant Sakura ( good Japanese) from beginning to end about an hour and a half( which is enough). Whether there was a next service we do not know, but when booking it is stated as 'one hour' and then it is supposed you have to get out. Due to this 'li

This was our 3rd visit to this wonderful hotel, we had an amazing 10 day stay, everything is truly amazing, the rooms, the staff, the food etc. I e mailed to request a certain room and this request was honoured. The switch on of the christmas lights and firework display were brilliant. We enjoyed our holiday so much that we booked to return in March 2025.

My partner and I had another amazing holiday at the H10 Palace. It’s not just the rooms, pool areas and restaurants. It is the staff who work hard, are always polite and friendly. Some staff stood out as amazing: Susannah who is now on leave for 12 months, Giorgio, Daniel, Africa , Angela and Marta. Thank you all for making us feel welcome and special. See you again in March

Great location, very clean,staff super friendly Choice of pools,food had a good choice and the gateux are to die for Don't like singling individuals out because everyone was very helpful, pleasant and welcoming However shout out to "its raining men a 5*" Xenia. The "crazy man" Alejandro absolute legend

The hotel was kept spotless and the staff were very friendly. We stayed half board and privilege. Our room had recently been refurbished so was very nice and had a lovely view. The hotel itself is massive and we found it hard to navigate especially as my companion was on a mobility scooter. It’s a bit of a maze which got frustrating at times and more signage might help. For us the main disappointment was the food. Although on privilege we usually used the main buffet restaurant as it was flexible time wise. Breakfast was fine but dinner was often salty, repetitive and of poor quality for a 5* hotel. For us the position of the hotel didn’t work either as we prefer to wander along a busy beach front with lots of shops rather than massive hotels. We only used the pool on the privilege level, which we found too cold. The snacks on offer there were disappointing compared to what we’ve experienced in similar setups. The evening entertainment was generally poor apart from the wonderful saxophone player and pianist. I don’t like to be negative as the staff work so hard but overall we were disappointed and although the hotel has lots to offer it fell short in too many areas for us.