Apartamentos Koala Garden THe Home Collection

Currently still here on holiday on day 4. On our first night in the hotel after getting up at 4am and arriving at 4pm we were obviously quite tired so myself, partner and 2 children, 5 and 10, decided to get to bed around 10pm, however the evening entertainment decided that we were not allowed to go to bed as music was going to thump untill 11.30 even tho it was supposed to finish at 11pm, we then had to endure another hour of noise and banging in all the rooms around us and we ended up getting to sleep around 1am, with both children in tears and ended up all sleeping in one bed. We spoke to reception and asked if we could move rooms as ours was right infront of the evening entertainment area, it took them 2 days to try and arrange another room for us which eventually never happened and we are still stuck infront of the entertainment area. We have now accepted that this is it and are making the most of it. Today we decided to make use of the kids club and put our 5 year old daughter in the club for 1 hour and filled out a form stating that the child is not to leave without a parent collecting them, after 45mins we found our daughter wandering around the main pool which it 1.75meters deep. The staff at the club had decided it was ok for her to leave on her own without informing us even though they had both our phone numbers, and it was lucky that we were still nearby and found her wandering around the pool. I am absolutely disgusted at this situation and having made a complaint to the hotel at reception but feel they did not understand the gravity of the situation and that anyone could have taken her or she could have fallen Into the pool and drowned as the life guard sits out of sight and has 3 pools to look over. A complaint has also been made to Jet2 and I am waiting to hear from the rep about this situation. But, heres the best part, we have now read a recent review that this is not the first time this has happened. Absolutley diabolical, the kids club should be shut down until their staff are fully trained how the read a form that says "DO NOT LET MY CHILD LEAVE THIS FACILITY WITHOUT A PARENT" Onto the positives, the entertainment team are really good, there are 3 pools which are very deep 1.7m 1.3 at the shallow end, 2 are quiet and then theres the main pool where the bar and entertainment are. There is a basic splash pad and baby pool in zone 2 and, if you are not a strong swimmer i would advise bringing swimming aids, the pools are all lovely and clean and a nice temperature and seem to be cleaned daily. The astro turf get very very hot!! Its currently the beginning of the school holidays and is getting very busy, im not sure the pool areas have the capacity to handle the school holiday peak times. The rooms are a decent size, kids sleep in the front room on sofa type beds but this isnt an issue, the main bedroom has 2 singles pushed together (i dont know if this is the same for every room) they are on casters so mind the gap!

Reviews worried me. I was nervous about this hotel. I can honestly say, you get what you pay for, this is a typical 4* family all inclusive. Only complaint I would have is the uncomfortable sunbeds. Food repetitive but nice enough. Staff lovely, really helpful. Even noticed birthday cards in our room and left bubbly chilling, it was a nice touch! Shuttle busses each day which made access to the water park and dunes easy. Holiday world amazing for the kids and fantastic value. The hotel has a really chilled vibe. Would return if I was going to the same area. Lots of families there who have been year on year!

We chose this hotel as it was small and this was the case but as it got busier it became far too small to cope. Room was poor. Dated and in serious need of updating. Towel rail and hooks hanging off the walls. Shower was very bad and didn't drain well The restaurant was nice but choice limited and always the same. Food was satisfactory. Drinks were poor. Cocktails horrendous. Not enough machines for coffee and soft drinks, always in a queue. Pools nice. Entertainment team poor. Same thing pretty much daily and the children's disco became hard work even for the kids. Kids club seemed like the kids are left to their own devices although security there was good. Not a 4 star hotel, its ok for short breaks but no more.