Tài Khoản Khách
ngày 18 tháng 7 năm 2025
We stayed here for 14 days as a family of 4, 7yo and 11yo. We were a little unsure for being so long but it was a great complex. The layout of the hotel was excellent with swimming pools, water slides, splash pools and more spread out across multiple acres meaning that nowhere seemed over crowded, except the restaurant which I'll come to in a bit. I gave 5 stars for this hotel, but it probably sits between 4 and 5 as I belive there are a few very easy improvements that could be made..and maybe because we stayed for 14 days it became a bigger deal than it is? Positives, of which there are many are; Multiple pools, water slides, games room, plenty of loungers, music playing all day at main pool, daytime entertainment, much higher standard of restaurant food than normal all inclusive, bottled water located in multiple fridges across site, kids stall for ice cream / sweets / juice, street food court which had burgers / kebabs / fajitas / pizza / fish and chips / salads, housekeeping, bars (also in improvement list),. There are probably more.... Improvements that could be made (in my opinion); Self serve juice machines (there is one in street food but a fair bit away from main pool area), self serve beer as you could be standing a long time waiting for a beer when the person in front wants 4 cocktails, better service at the main bar (dbar) as this has no structure to who is being served amd staff appear to be wandering about, the a la carte restaurant was not open during my time there, tables not cleared quickly enough in the main restaurant, the English and Irish bars don't open to 930pm and there is a real lack of atmosphere but they are the only bars that have air conditioning so would be good if they opened earlier, no air conditioning or coolers at any outside bar or food area ( I have seen cool mist blowers previously at other hotels), no laundrette or ironing facilities on site (paid service only) which is a bit of a pain with kids. To be clear I absolutely would stay here again and recommend the hotel. We went on a few trips including the market in Kemar (worth doing), the pirate ship cruise in Kemar (definately do!) and the 4 activities in 1 which was jeep safari, quad biking, zip lining and whiter water rafting ( our favourite!). We loved our stay and if you go, you will too.
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