Tài Khoản Khách
ngày 1 tháng 1 năm 2025
I contacted premier inn in advance requesting the use of a fridge to store milk for my newborn. I was advised they had one in their linen room I could use. During my stay my baby became sick and after checking the fridge with a colleague, it appeared it had been turned down and the milk had gone rancid. The manager, Roy, checked the temperature of the fridge for me and it read 14 degrees however he told me it said 4. Thankfully I was present for this and saw it myself, so I challenged Roy who told me he thought the thermometer had broken. I asked him where the number 4 came from then, and tried to tell me he was going to put it back in the fridge. It was clear that he did not realise I could see the actual temperature and he was trying to cover it up. Roy was most unhelpful and I don’t doubt had I not seen the temperature reading myself he would have lied about it. My baby was so sick that day that she needed to be seen by a doctor. We also had to travel around pharmacies to find a special prescription formula she could have due to her allergies, as we lost our entire supply at the premier inn. This fridge was supposedly also used for storing medications for other guests, so I dread to think the implications for others if they used it. Credit to Nigel who helped sort out putting a fridge in our room for the remainder of the stay. It was the same fridge that was in the linen room, but this time turned to the right temperature. Thanks Nigel.
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