The Llawnroc Hotel

It is advertised as a hotel, but after paying upfront I received an email to say it was running as a self service guest house. Therefore no restaurant as advertised. We had stayed in the Llawnroc Hotel some years ago when it was actually a hotel, and enjoyed our stay. The quality of the rooms are good, but it is not being maintained. Obviously the owners are just renting out the rooms to get some income until it is sold. Maria seems to be doing everything when she is on site, and tries her best to oblige. The shower was temperamental and I had to ask Maria if she could help as it was only producing hot water. There was air conditioning but it didn’t work. The milk in the in room fridge was off when we went to use, and the tv kept losing it’s signal. All in all it was a disappointing stay so we only stayed one night instead of the two that we booked. I feel that the information on the Trip.com site is not correct about this venue. There was also no option to cancel the booking once I was informed that it was now a self service guest house.

Good location. Well-appointed. Could be lovely. But staffing levels very low and we found they were mostly absent - this was of concern when we had a problem with a key, and we consider it could have become a safety issue. When we could get hold of them, staff were pleasant but relatively ineffectual. Cleaning was minimal - you shouldn't have to complain to have a bed made and bathroom cleaned properly - and we didn't request cleaning every day. It was noticeable that the large expanses of glass were not being cleaned. Wifi didn't work for us, no matter what we tried - but it worked elsewhere in the village. Everything seemed to run off a computer system which didn't function properly or had poor connection. No working aircon and windows in the room only opened a fraction. It was stifling. A very noisy mobile aircon unit was eventually put in the room on an extension lead. Musak on all day until 11.00pm, audible in the room. Musak until 9.00pm on the terrace very audible in the room. No privacy in rooms overlooking the terrace without closing the curtains. All the potentially great features of this hotel were eclipsed by a lack of staff and care - these things cannot be replaced by a computer programme and a remote mobile contact number. We were disappointed.

Enjoyable 2 night stay for my birthday. Fantastic restaurant and great staff.