Tài Khoản Khách
ngày 6 tháng 2 năm 2025
Fantastic staff, the best spa treatment ever and food superb… but! I love this hotel got married her and it was just the best but on a spa package I noticed a few things that seem to be not as on point, spa needs some attention, carpets filthy, lockers don’t work, pool was so cold nobody could go in, arrived early morning and went to spend time in the relaxation room only it wasn’t relaxing as there was a very noisy vacuum been used for early cleaning, the bistro area was really neglected with a huge empty display fridge and no menus or options, felt like a staff canteen, afternoon tea was lovely but surroundings are not relaxing dry few seats and recliners when busy not enough space to relax, carpets filthy, foot spa only 1 working and jets in outdoor hot tub were not working properly either. The treatment by Dora was the best I have ever had made my day, she was excellent, room we stayed in very clean but dated, evening meal was just superb but the wine was shocking “shy pig”? always had a great wine on offer not this stay something has clearly changed! The staff were lovely but I’m not sure how much more they can do to improve the stay, investment needs to be made. Desperate to see what is going to be done but I would start in the Spa and stock some wine that people can drink. Still had a brilliant stay but could have been better. To the staff a huge thank you
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