Tài Khoản Khách
ngày 17 tháng 7 năm 2025
The overall environment of this resort is quite pleasant, and the large green open space is its main attraction. The staff are generally polite and well-mannered. However, the management seems extremely poor. 1. The rooms are very old and poorly maintained. 2. There’s a strong smell of mold in the rooms. Despite being labeled as non-smoking rooms, most of them reek of cigarette smoke, making it uncomfortable to stay. Even after complaining and getting a room change, all the available rooms had similar issues — mold, smoke, and overpowering air freshener smells. 3. Though there is a telephone in the room, it doesn’t work. When calling the hotel’s number from a mobile phone, they rarely answer. For any help, you have to walk all the way to reception. There’s practically no in-room communication system. The Wi-Fi exists only in name — it doesn’t work. 4. It seems the management has no proper training regarding cleanliness and hygiene. The staff are trying their best, but without adequate tools and supplies, they can only do so much. 5. Basic items were provided in the room, but they were unclean. For example, the electric kettle had limescale buildup (photo attached). 6. The restaurant menu and the food served are totally mismatched. The quality and taste don’t justify even half the price. The breakfast had very limited options. 7. Guests are likely to feel deceived after arriving, judging by the attractive exterior and online ads. The management doesn’t take complaints seriously. If you’re thinking of visiting based on reviews or online promotion, it’s better not to. Most reviews about this resort are negative, and there’s no sign of improvement. It feels like this place is run by people with no idea about the hospitality business. 8. Billing seems to depend on whether or not the guest asks for it. If you don’t ask, you might not get a bill at all. When we requested one, we were told the system was down and to collect it later. But even at checkout, no bill was provided. To conclude, the resort’s advertisements are misleading and feel like a scam. Please don’t fall for them. It’s fine to visit during the day to enjoy the greenery and surroundings — but if you’re planning to stay overnight, be ready to be disappointed. Thank you.
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