Tài Khoản Khách
ngày 29 tháng 3 năm 2025
It is saddening that they call this property a 5 star deluxe hotel. I stayed here for 3 nights thinking if it as the grand mercure I trained at. Unfortunately, it has been renamed to Novotel. I don't even know why accor has acquired this third class property in goa. The rooms were okay. There was no vibe at all. The service was horrible. The food was even worse. Grand mercure (now novotel), used to have lavish breakfast. The quality was so bad! The staff were so dull. No proper response from them. There was a lady, maybe the manager, who abused a staff in front of me which is so unprofessional. Even I work as an executive chef in the hospitality industry. This is not who I would call a leader. Please do not claim this property to be a 5-star. I would not even give it 1 star rating. I would NEVER RECCOMEND THIS ACCOR PROPERTY to anyone. This was one of the worst experiences ever!
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