Hampton Inn & Suites St. Louis-Edwardsville

Horribly run and managed. Two hours prior to our arrival, we got a call asking if we could stay in a king size room. We had booked two queen beds because we have four people in our family. The manager had given away our room and was trying to figure out if she could put us somewhere else. I told her we needed the two queens. Upon arrival, she offered us a king suite with a pullout couch. We decided that would be sufficient, but we didn’t realize all the things wrong with the room. The manager had informed us that the blackout blind was missing from one window, we thought we could live with that Because I would cause us to get up early in the morning. Well, we didn’t realize was the outdoor light for the hotel shined right into that window, so it was like the sun was out in the middle of the night! The pullout couch was broken, and wouldn’t come out easily. The hot tub didn’t work, nor did the printer for the hotel. It seemed like nothing actually worked as it should.

The ice makers on all 3 floors were out of order. There were no cups in the room. We had to ask at the desk for cups.

It says its a newly renovated property and it far from it...very dirty and gross

I ran into a small issue with my room and it was quickly rectified.

Got there after dark and the entrance wasn't lit so I missed it. Saw a gravel drive going in the back way and saw a K9 cop there. Should've been my first clue to keep on going. 1st they put me in room 107. Shower floor was black with dirt and the shower doors were broken. Went back to desk and was going to leave. The clerk was then there with a manager? Named John. They told me I could be upgraded to a renovated room upstairs and they'd take this room out of service. How didn't they know it was bad before? Then stayed in 206. The carpet was not swept with debris all over. No hair dryer. Only 2 towels. Shower had black marks from shoes? And perhaps mold or mildew. It was wet. Toilet seat was up, looking like it was used by workers or something. Shade didn't close all the way. My feet felt sticky from walking on carpet. Wall was puckered, a light switch didn't work, the door was ill fitting so you could see the hallway from inside the room, a/c was noisy. In the morning, I couldn't find anyone to check out. Turns out the worker was in getting herself breakfast. When she finally came, I asked for ghe manager (posted as being on duty). I was told the Mgr wasn't there. I asked for a call. Still waiting.

As a hilton honor member since 1993, this has to be one of the worst properties i've ever stayed in! I realize you're trying to do an upgrade.And i'm on the third floor which looks like it disaster because of the remodeling but seriously supposedly the room I chose has been redone. Upon walking in my room smelled Is horrible, And being someone that stays in hotels a hundred plus nights yearly I checked the heating and cooling element filters first. Obviously when doing the remodel to the room.They were never taken out and cleaned they were so caked with dust and dirt. I knew I was not going to get a better room so I cleaned them. I also found trash under the couch.And the floor is staying beyond belief with dirt. I will never stay at this property again.