Hyatt Place Richmond Innsbrook

The room was not clean, there were ants, hair in the shower, & dirt build up in areas. They need to upgrade their cleaning processes & get some pest control

It was great and a good deal. Only 2 minor complaints- bedside lamp didn’t work and the fridge made some crazy noises in the night.

Fine, but disappointing. It took 5 to 10 minutes for the shower to get hot. I almost called down to the front desk when it finally started to get warm. The bathroom was incredibly small. It was hard to turn around in there. It could use a renovation. I stayed at a Hyatt Place in Biloxi that was great. I thought this would be the same, but it just wasn't as nice. The breakfast wasn't as good either. It was not a bad hotel, by any means. I was just expecting something a little better.

The staff were amazing, the lady at the front desk was very helpful and polite.

the staff were pleasant and helpful. However the hotel it self was disappointing due to its location and mandatory parking fee. This was an unexpected expense.

Very nice hotel Overall it is a very nice, well kept hotel. Great breakfast. Ample parking. Great staff. Will highly recommend