Etna Hotel

Let me start by saying we loved Sicily and the people there. The reception and dining room staff were very helpful throughout our holiday. The Hotel itself had its charm, you wouldn’t guess from the owner’s pictures the rooms were so dated, or maybe that was just our room. They must have used pictures from when the hotel was first opened. The hotel grounds and swimming pool were lovely and the view of Mount Etna on a clear day was amazing. Food was not allowed to be brought to the hotel and as the hotel had no lunch facilities, you were basically forced to go out for food. Breakfast was nice at first, then became boring as it was the same selection every morning. Dinners were nice but overpriced (compared to good restaurants in Catania). Oh, and make sure to check if the food is frozen. States on first page of menu that if fresh food is not available may be frozen. On that note, be sure to try the Scirocco Sicilian Fish Lab if you are in Catania. Disappointed with the area where the hotel was - far from restaurants and we wouldn’t walk around in the evenings. You have to be extremely careful as the hotel leads onto a busy road with no footpaths and car drivers give no quarter. Driving in Italy can only be described as being like the real life version of the Grand Theft Auto game. Be careful with the sun-beds - my wife's flipped over and she hurt her back - very thin and not stable. Another hotel guest said they had a similar issue. Now the explanation for our review title! From the start of our holiday to the end, our room was dirty and unclean from top to bottom, as you will see from the attached photos. Our room had limited storage areas A small, dirty cupboard in the wall and a tiny (Ikea) wardrobe with only 4 coat hangers - not enough for a couple. Doors weren't even on straight (see Pics) With walls so thin, with no soundproofing - you could hear neighbours talking. The Blackout curtains were nothing of the kind and you can see from the pictures that the sun shone right through them, so at night were not making the room dark enough. The toilet after flushing water kept noisy for 20 minutes- very annoying at night Supposedly cleaned Every Day, our room(Room 110) had: Dirt and cobwebs under the bed. Mould, dirt and layers of dust everywhere. The shower unit door was broken, was almost impossible to close and kept falling off. Unpainted plaster repairs Dirty light fittings Floor wasn’t swept or if it was, then not properly as I could see same bits lying every day on it Bed wasn’t changed even once in a week Mould, not just in the bathroom, but around the old metal framed windows where puddles of condensation would form. We would not recommend and we won’t be back here! It’s not even 3 star hotel never mind 4 stars given by easyJet holidays !!

Terrible service and restaurant. The main dishes came to the table after 2 minutes from ordering. Two Swordfish filets and two lasagna’s. The lasagna’s were cold and not ready. After complaining at the waitress. She told us the food came out of the micro wave and she could put it a little bit longer. And this was just the beginning. The room was clean! That was one of the possitive things. There was een good working airconditioning what was nice as well. Our bed felt like it could brake down any moment, just when i sat down on the bed. It starts shaking all the ways possible. In our room was a door that was connected to another room. It was so close that you could hear litterly everything of the neighbours. When in a conversation with my partner. You have to whisper. Because people could hear you or maybe waken up. Not a pleasent way thinking you’re in your own room. The pool was verry fresh. And every day fillt with fresh water and cleant over night. And you could relax seriously good on the benches beside the pool. The breakfast was nice timed. You can start the day easy and not to early. But the scrambled eggs where taste less, coffee was poor. And if anything was finished, they didn’t refill it. The most of the workers were nice. But never asked if anything was good. Even with checking out. The people at the reception didn’t aksed how the stay was.

Check in was smooth and let us into room early, room was clean and spacious shower good. Breakfast plenty of choice staff attentive especially with one of us being gluten free. Pool and view fantastic. Need a car to get around however train station 30min walk Giarre not much to do or see. No outside food or drinks allowed. Bar staff attempted to double bill so ensure if paying cash to ask for receipts, otherwise when checking out will try and overcharge. Overall plesent and be prepared to travel Gluten free choices limited at on site restaurant, but gluten free bakery 5 min walk from hotel would return in the future

I loved my stay at Etna hotel! Especially the pool so clean and fab setting. Gardens pretty and our room was so clean done every day. Also Romantic setting in the evening dining outdoors in a beautiful courtyard and food excellent. Breakfast fruit salad and home made yogurt really good plus scrambled eggs and variety of hams cheeses breads. Friendly staff and when we caught the train from Giarre to Taormina we organised a taxi through the hotel reception to bring us home from Giarre to the hotel as it’s a 30 minute walk. To book trains go on Omio app and train travel such good value as we didn’t want to hire a car. Thoroughly recommend staying here would come back very good value and well managed.

What a gem, had a weeks wonderful stay. Excellent room clean and tidy. Staff were friendly and very helpful. Very present pool area very clean with a small bar for drinks and snacks. Really good restaurant with excellent menus.

Amazing service. Nothing was too hard. All requests were accommodated with a smile. From the great food in the restaurant, which accommodated for a fixed menu as well as a la carte. Reception staff were attentive and household staff were all friendly. The hotel was very clean and rooms spacious. An amazing, relaxing and memorable stay.