Các đánh giá The Royal Senses Resort Crete, Curio Collection by Hilton

非常完美的一次入住體驗，晚上八點多才到酒店，從進門開始一切都非常周到，接待的小姐姐美出天際。驚喜的被升了房，整個酒店很新、很美，可以體驗的項目多，包括各種泳池，spa，私人海灘。每個酒店員工都極具服務意識，所有的訴求都得到了滿足。我們在這個酒店呆了整整一天，完全是放鬆度假的狀態。如果可以，我會給10星

酒店地理位置有點遠， 如不是自駕遊不太建議 但酒店外觀很美，設施很齊全，有很多泳池。房屋設計風格不錯，只是較暗。 服務很好

房間很乾凈。還是很喜歡這個酒店的。服務也很好，前台小哥哥很有耐心，每一個服務人員都面帶微笑。如果下次去，還是會選擇這個酒店。重點是景色無敵。

De grandes difficultés d’expression et de communication de la part de l’équipe. Je pense que entre eux ils ne se comprennent pas. L’anglais n’est pas acquis pour tout le personnel. Néanmoins, certaines personnes a l’accueil sont tres aimables. Manque d’animation, assez ennuyant. Mais la piscine reste tres sympathique

Lovely hotel. And had a great stay, but encountered various isues, which were dealt with. Firstly the Pro's: -Amazing facilities, espcially for kids as well. The highlight was the heated main pool and adjacent kids pool. Stayed in some luxury hotels before but not with heated pools. -Generally great staff, and mostly good service. -Some lovely rooms, although a bit bland. We had a Villa with private pool and sunbeds. Con's: -The diagonal lift can be slow, waiting upto 5 mins if busy. Not really an alternative. -We were missing an umbrella on our patio, but just had a stand. I had to ask 3 seperate days, on the 3rd day eventually spoke to the Guest Relation mananger - Ivita (very helpful) who arranged it. -Had to call maintanace 4 times to our room, who were usually very prompt. Faulty TV needed replacing, Bedside lights did not work, and bathroom plug got stuck down twice. Needs a proper fix really. -Room had an intermittant smell of sewerage. Reported it but told them dont worry about looking into until we had gone as wasnt that bad. -Service in Gea buffet restaurant below par: Twice we were not asked for drinks after sitting down at all. Once we asked for a high chair which didnt arrive. Once my drink order wasnt taken correctly One day We asked the buffet supervisor for some speically made baby food if possible, she said io problem it would be 6-7 mins, and it never came. The next day we spoke to the Food and beverage mananger who was very helpful and arranged this going forward. -One day the shuttle bus from the Royal blue beach didnt come, we had to ring to request it urgently as we had a crying baby. Eventually waited 20 minutes after it was due We were given a complimentary meal in Mitato to make up for the issues which was great. -The service and food was slow in Mitato. We spent just over 2.5 hours in there for a 2 course meal. Our main meal took 45 mins to come and we had to ask for the bill twice. I know some other tables waited over 1 hour for the main meal. Overall I really do like this hotel, but I think perhaps we were unlucky with all the issues we had. Hopefully if we stay again it would all be resolved. Special mention to Refela and Jenny in the main resturant. Eva on Concierge, and The previously mentioned Guest Relations manager and Food and Beverage manager for trying to solve our issues.

The most incredible stay! Me and my partner stayed here for a week, first time in both Crete and this hotel; and we were not disappointed. Firstly, we stayed at the suite with private pool, steep price but worth every penny. The room was big and bright and the pool and terrace was just amazing. Secondly, the service, smile and genuine warmth of every employee - from the cleaning staff to restaurants, breakfast, bar, reception, concierge and pool areas was beyond what we have experienced anywhere else. This was the absolute highlight of our stay. Thirdly, the attention to details and attentiveness from the hotel, from sending a bottle of bubbles and note to our room without notice, to a good bye gift and fruit platters and accommodation to our requests was a really nice touch. Some things we would have liked to see be different, there were a lot of families with very small kids which we did not expect and it did affect the experience from time to time. We also did not manage to get a table at the fine dining restaurant which was a little disappointing, and there was only one other choice as we did not half board. The food there was however really good, but it did not beat the pop up lunch restaurant (wow, the food and service there was so good that we went there for four days, we wished this was open at night time!). The wine selection available at the hotel overall was unfortunately not great for wine lovers as most were Cretan and not really any other options which I would expect at a high end place like this. The few things we would change however, is nothing compared to how wonderful our experience was. Truly thank you to all the staff for making it that way.

Just returned from a 3-night couples' stay here and had a great time overall. We did experience some maintenance and service inconsistencies and some strange management decisions (kids in spa pool?) which prevent us from leaving 5 stars. Based on our experience with other resorts, this is probably closer to a 4.0-star property than a 4.5 or 5-star property. Pros: -As Diamond members, we were upgraded from a private pool room to a duplex Royal Senses Villa, which was gigantic and lovely and was much appreciated. The beautiful, light-filled marble shower on the second floor was a treat as was the 2nd floor balcony w/ daybed and the huge 1st floor patio and pool -The facilities are new & clean, and the common spaces are beautifully designed -Panoramic views of the ocean from what seemed like most rooms' balconies. Ironically, you may end up with a better view from the lower-elevation rooms, because our top-end, highest-elevation Royal Senses Villa balcony was high enough to see the busy road and tops of other buildings which somewhat detracts from the otherwise gorgeous view of the ocean. The surrounding area (to the left and right of the resort) is largely empty lots which are not particularly picturesque. -Large breakfast buffet with lots of high-quality options -Unique glass funicular elevator/lift with beautiful views. As some reviewers noted it's slow, but that didn't bother us as we weren't rushing around and loved taking in the view -Staff we interacted with were for the most part super friendly and welcoming, in particular the check-in staff and those at the spa -Location is a nice jumping-off point to explore the middle of Crete (a few beautiful beaches are within an hours' drive, great restaurants in Rethymno within 30 mins) Cons: Cold private pool & outdoor shower temps -Many rooms here have private pools (amazing!), but they are not heated (with the exception of a minority of the top-end rooms which can be heated for 150 EUR). If you go in the shoulder season, just be aware that this essentially renders the private pools unusable / a cold plunge if the weather isn't super hot. We could only reasonably use the private pool for a portion of one day of our 3-night stay in late May and even then only briefly due to the cold water temp. Similarly, the outdoor showers do not have a hot water tap which leads to the same issue :( Lack of hot tubs -Although the adults-only outdoor pool near the spa has sectioned-off areas which look like they would be hot tubs, and they do have jets, they are not actually a different temp than the rest of the pool (at least during our visit). It would be nice to have a hot tub available during the shoulder seasons. Spa --Allows anyone (including children!) into the indoor 'spa pool' area. Typically spas only allow guests with same-day treatments in order to maintain a serene / uncrowded environment; this was not the case here which is a big mistake in my opinion (imagine paying a few hundred euros for a t

I have just returned from a 10 night stay here and all I can say is WOW! We literally had one of the best holidays ever. The hotel itself is beautiful and the pool area is top class. A special mention for the sunbeds, which are the comfiest sunbeds I have ever lay on. They are plentiful too and you never had an issue finding one as there was none of the silly reserving sunbeds, which seems to be an issue at most hotels we have visited. The restaurants were also brilliant and we cleared our plates every time! The bars are also fantastic and the staff even accommodated our requests for cocktails that were not on the menu. We used to really look forward to our after dinner cocktails as we became familiar with the bartender. By the end of the holiday he was suggesting cocktails based on what he had noted we liked to drink, a very special touch. I wish I could remember his name! The outdoor bar area at night is tranquil and a perfect place to watch the beautiful sunsets and unwind. The rooms are exactly as described and are spotlessly cleaned everyday. The warmth and kindness of the staff really made an impression. Some of the friendliest hotel staff we have come across. Thank you for making our stay do special, we very much hope to return in the future. Keep up the good work.

We came to Royal Senses for our honeymoon and my 30th birthday. We wanted to go somewhere private and with great customer service so we can really enjoy our honeymoon after stressful few weeks with wedding planning. This hotel did not disappoint. The check in was smooth - we were offered drinks and traditional Greek pastries on arrival - we got a free upgrade of our room and had a bottle of champagne and fruit platter on arrival which was such a nice touch. The amenities and pool was great and very quiet most of the time - we did have our private pool so we used that more often than the public pool. The food was the highlight of our trip - it was exceptional! Each night had a different choice, everything was fresh and the dessert was amazing!! Staff were super friendly too - especially Anna who greeted us every day and was never too busy for a chat! We both really enjoyed the spa area, my husband really enjoyed Thalasso pool and I had a massage - it was amazing. We would definitely recommend this place to people that want class, relaxation and good food - we will definitely come back!

I was quite anxious about going abroad solo for the first time especially for my birthday but the staff were so lovely and welcoming. Thomas was very attentive and welcoming. He ensured that I enjoyed my stay and that I received my birthday cake which was a lovely gift to receive. All the staff have a welcoming and friendly attitude especially two of the bartenders. Despoina Taggou had brilliant customer service and always had a very happy attitude and smile. Leon Xamo was very well knowledged in making cocktails and was very informative about how the cocktails were made which was fascinating to learn. Both of these bartenders recommended amazing cocktails and every single one was beautifully made. I could find no faults with the hotel. The rooms and the hotel itself are stunning and this is definitely a luxury high class hotel. I would definitely recommend this hotel to solo travellers, couples and families! I look forward to visiting again next year 💕

From the moment we stepped into the hotel The experience was great , they greet you in a very special way, the staff, the food the rooms were absolutely great , the whole place call you for relaxation, we booked a candlelight dinner for my daughter birthday while we were there and menu decorations and server was A+, it made it very memorable for my whole family .. I will definitely will comeback.

This is an immaculate property which is very well maintained and staff is just amazing. I stayed 5 nights with my wife and 16 month old son. Our stay was very pleasant and staff made a huge difference. I’ve stayed at a number of resorts across Greece and Royal senses staff is by far the best. A few shoutouts- Thomas at concierge is fantastic as he is the face of the resort. He regularly checked in with us during our stay to make sure everything was well. Stella, Maria and Eletheria from kids club were fantastic with my son. Elenie from housekeeping made sure our room was cleaned before we came back from breakfast. Anna and Alex (service manager) at GEA restaurant really took great care of us during breakfast and dinner. George the valet was also wonderful. Only things I would liked to be changed are : - if the property was directly on the water than that would have been perfect. Nothing that can be done now however they have the shuttle service to beach every half hour. - too many mosquitoes in the open common sitting areas. - I didn’t like how water is charged for during the dinner. Maybe the part of the world I come from, water is usually free. They should have free water dispenser at dinner similar to breakfast. I’ll definitely come back.

Lovely hotel and team all work hard to make your stay memorable. Thomas the concierge was super lovely and the front desk moved us no question when we were not happy when initially allocated an accessible room (we’re both 6 ft!) Breakfast was one of the best I’ve ever experienced and every thing I ate was gorgeous….exceptional choice and quality. Only rated 4 because the restaurant selection for evenings was extremes. Buffet or Michelin star….and because of the location it’s hard to travel to anywhere outside the hotel. That said we ate by the pool and got room service and it actually made for a really relaxing change. Pool was a delight too. If you have a family opt for half board I’m sure the evening selection would be equally as great as the breakfast

Fantastic hotel, very friendly and helpful staff, very attentive. Room and infinity pool beautiful, couldn’t have wished for better. Food, spoilt for choice, excellent buffet. Highly recommend this Hotel. Would love to return. Carol & Gwynn June 2024