Fairfield Inn & Suites Memphis Germantown

We arrived at 1:30am. Night staff was truly amazing. Helpful, kind and all around amazing. Day staff (mgr) was quick to get an attitude when asking about compensation for the tv not working and bathroom exhaust fan not working, she was dissmissive and rude. Telling me how the night staff didnt do their job correctly and how she has advised how to handle that situation for next time. On top of that, we wanted to stay another night to utilize the pool however it was closed. Something about ph balance being off. I get things happen. The room was okay. The beds are too high, bathtub has been painted and paint peeling off, toilet was all scratched at the bottom looked like hair in it. The air conditioner hadnt been cleaned in what looked like forever. Looked like it could have mold in it. I swear by Fairfield. But, I definitely wouldnt recommend this location to anyone.

They cancelled my reservation - left me without a place to stay upon arriving to Memphis at 9:30 pm. Explanation, they overbooked, “we sent you an email” was the hotel’s response. Well, I get about a thousand emails a day - missed this one. I travel the world (work/pleasure) and have Never Ever had a room cancelled on me. Ever! I’m sorry — I thought the whole point of a reservation was to, you know… reserve something.

Great stay. Comfy bed, hot cinnamon rolls every morning. Super friendly staff. Loved this hotel!

The service was exceptional....Jam at the desk was amazing. The breakfast was very goodwith many options and the back pato area was a great perk while my family swam in the indoor pool and hot tub which were nice...the pool was colder for indoors than I'd hoped but my boys loved it. Our room was roomy , clean and comfortable.

Property located in a very quiet neighborhood. As an older woman traveling alone, I felt very safe. Front desk staff at check in and out were kind, friendly and efficient. Room was tidy and quiet. Towels were several steps above what I’m used to. Excellent value for my money. Will definitely stay there again.

Great place & staff! Great experience from the welcoming check in to the room and amenities. As a single female traveler I felt safe in this area and definitely at the hotel.